Experience

Baz Bus - The ONLY way to backpack in South Africa

• South Africa
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Senior Travel Consultant

  • Aug 2016 - Present

  Handling customized individual & group packages for domestic & international tours for the South African market & holistically for the southern African region through overland packages including standalone flights & hotel bookings. Educating clients on the value they can generate from their current relationship with the organization through consulting and communication about the product portfolio, product features and regular metric reviews,being a trip Doctor & trusted advisor on travel & resort destinations. Achieving superior satisfaction scores from key stakeholders within the core business including, sales, marketing and product strategic relationships Show less



African Sun Hotel Group

• Hospitality
• 100 - 200 Employee

• Graduate Management Trainee

  • Feb 2014 - Mar 2015

  Proactively managing multiple clients and ensuring they remain engaged by delivering customer success programmes.Developing and building relationships with the customer portfolio, including action points, aligning goals and incentives for customers Executing research and analytics roadmap that fueled marketing solutions to internal and external stakeholders Continual review and update on all bookings on an ongoing basis, ensuring the clientele base with fresh content insights Data capturing, maintaining data of clients, handling of complaints when appropriate, collecting & processing of payments. Show less