Experience

Santech Ltd.

• Computer Hardware Manufacturing
• 1 - 100 Employee

• Technical Support Engineer

  • Nov 2020 - Present

  - Servers and Infrastructure solutions; server optimization and integration services help minimize infrastructure complexity in order to enhance performance & reduce operational cost - Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. - Served as primary point of contact for support relating to owned solutions and products. - Designed tailored engineering solutions for customers based upon key requirements. - Communicated with stakeholders to share critical technical information and deliver project updates. - POE/Analogues telephones site surveys and installations; Yeastar and Panasonic. - Biometric/time attendance security/ CCTV site surveys, cabling and Networking design, implementation, installation and maintain structured cabling systems. - UPS & Power back-ups systems; services maintenance and installation for domestic use, SMEs and Commercial use, also able to advice which type of system units suit client's needs. - Provided guidance on installing and integrating new hardware components and software to remote clients. - Performed root cause analysis of reported issues to enact corrections. Show less



Kinoro Tea Factory Company Limited.

• IGOJI, Meru

• Industrial Engineering Intern

  • May 2019 - Aug 2019

  - Conducted evaluations of equipment and machinery to verify optimal performance and efficiency. - Implemented process improvements to reduce costs and increase efficiency in industrial production. - Deployed industrial automation systems, increasing efficiency and reduce costs. - Led root cause analyses to identify, address & fix problems (carry out ) maintenance in three phase induction motor, Single phase direct online starter connections, stand-by generator maintenance and operations, Auto starter connections and operations, Forward-Reverse star delta connections and operations, Photo-cell sensors connections and servicing, principles of motor rewinding. - Assisted with implementation of new safety instructions and equipment protocols. - Reduced downtime and increased production capacity with strong maintenance plans ( repaired, cleaned and maintained equipment). - Adhered to safety procedures and good housekeeping standards to comply with regulations. - Participated in failure analysis and debugging report activities. Show less