Experience

Robert Brown Associates, Inc

• United States
• Wholesale
• 1 - 100 Employee

• Chief Operating Officer

  • Aug 2019 - Present

  Day to day operations Day to day operations



Robert Brown Associates, Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Service Coordinator

  • Aug 2012 - Present

  Schedule service requests, order and verify parts, provide technical help and support, IT services/support, Sales Department support. Schedule service requests, order and verify parts, provide technical help and support, IT services/support, Sales Department support.



University of Pennsylvania Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Program Management

  • Jun 2003 - Oct 2009

  Created an entry-level training program based on established best practices and methodologies for PatientTransport Services. Wrote telephone scripts for staff communications with patients. Implemented the patient tracking system Navicare ® through experience gained as the unit expert of theSunrise Clinical Manager inpatient electronic health record (EHR) medical software program. Provided management support to the Human Resources Department. Maintained employee records, assistedin the creation of HR compliance policies and performance guidelines, and conducted interviews on alimited basis in the hiring of staff. Key Accomplishment: Started as patient transporter and promoted to leadership role for implementation ofIT Knowledge Based Charting (KBC) projects and the development of programs for staff training andperformance. Served on the Rapid Response and Nursing Informatics Committees.