Experience

IFSA (International Flight Services Association)
• United States
• Airlines and Aviation
• 1 - 100 Employee
• Chair, Marketing & Communications Committee

  • Jan 2023 - Present

FORMIA
• Hong Kong
• Airlines and Aviation
• 1 - 100 Employee
• Brand Licensing, Partnerships & Business Development

  • Aug 2022 - Present


American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Director, Inflight Product Development & Strategy

  • Jul 2020 - Aug 2022

  Leading the design and strategy of the American Airlines customer experience in the air; including aircraft interiors and seats, soft goods, entertainment and WiFi

• Director, Premium Services & Customer Experience Strategy

  • Jan 2014 - Jul 2020



US Airways

• United States
• Hospitality

• Sr. Manager, Onboard Revenue & Retail Programs

  • Feb 2013 - Jan 2014

• Manager, Onboard Programs & Retail Sales

  • Feb 2010 - Feb 2013

  Responsible for onboard retail sales and partnership programs for mainline and express operations; including product selection, program development, supply chain management, product recovery and revenue collection.

• Airline Partnership Manager

  • Nov 2007 - Feb 2010

  Introduced and implemented several new airline partners while providing comprehensive support to the Partnership Marketing group for the frequent flyer loyalty program.

• Analyst, Cargo Contracts

  • Jun 2007 - Nov 2007

  Supported all aspects of cargo handling, contract management, and administration with enhanced reporting and analysis process, policies, and procedures.


Wells Fargo Financial
• Loan Officer

  • Jan 2006 - May 2006