Experience

Manpower, Inc. of SE Michigan

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Operations Support

  • Sep 2018 - Present

  - Administrative tech assignments, currently at Washtenaw Literacy.- Previously, in-house with Manpower franchise office. Shared local hiring trends through their 2022 whitepaper https://manpowermi.com/wp-content/uploads/2022/04/MPSEMI-Current-Labor-Market-Overview.pdf- Prior successful placements at University of Michigan Medicine Otolaryngology, Washtenaw County's Office of Infrastructure Management, Washtenaw Community College's Payroll, Career Transitions, and Curriculum & Assessment Dept.- Duties include building COVID compliance policy for 2,000+ employees, assisting faculty with curriculum revisions, organizing an annual time study, database management, and general problem solving.



Protect-MI.org

• Print Farm Coordinator

  • Mar 2020 - Aug 2020

  - Leading prototyping, development, and manufacture of PPE as a part of Covid-19 relief efforts.- https://www.protect-mi.org/team - Leading prototyping, development, and manufacture of PPE as a part of Covid-19 relief efforts.- https://www.protect-mi.org/team



our-sci.net

• Open Science Hardware Product Developer

  • Dec 2019 - Apr 2020

  - Built a new team to manufacture, market, and distribute a portfolio of open source science hardware projects. - Supplied, assembled, and fulfilled orders to double manufacturing capacity while reducing order lead time by half.- Led marketing and branding efforts while exploring expansion options. - Built a new team to manufacture, market, and distribute a portfolio of open source science hardware projects. - Supplied, assembled, and fulfilled orders to double manufacturing capacity while reducing order lead time by half.- Led marketing and branding efforts while exploring expansion options.



Red Hot Yoga

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Consultant

  • May 2017 - Aug 2017

  -Using LTV and ROI to steer client acquisition strategy and increase MRR.-Developing retention strategies to amplify profit and expansion while reducing churn. -Using LTV and ROI to steer client acquisition strategy and increase MRR.-Developing retention strategies to amplify profit and expansion while reducing churn.



Olark

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Sep 2013 - Dec 2016

  - Built on consulting experience to provide technical support for 10,000+ international users of varying technical abilities.- Established hiring, training, and evaluation protocols to ensure customer satisfaction.- Improved customer knowledge base and constantly worked to improve customer experience.

• Consultant

  • Jun 2013 - Aug 2013

  -Provided technical support for popular SaaS product.



CommPro PR ROI

• Contributing Editor

  • Jan 2013 - Jul 2013

  -Shared a professional perspective on business trends.http://www.commpro.biz/pr-roi/ -Shared a professional perspective on business trends.http://www.commpro.biz/pr-roi/



PRIME Research

• Chile
• Human Resources Services

• Project Manager (News Divison)

  • Feb 2012 - Jun 2013

  -Supervised international teams to deliver top quality daily deliverables to Fortune 500 executives.-Developed client relationships by pitching new business, on-site visits, and general day-to-day problem solving. -Built internal sustainability through training and updating processes based on client feedback.

• Assistant News Manager

  • Oct 2010 - Feb 2012

  - Worked within several international teams of news content analysts and project managers to provide valuable information to major domestic and multi-national corporations about their public perception. - With project managers, assisted clients in understanding their changing needs and goals working toward in retention, growth and profitability. - Conducted content analysis and related research, including special reports to provide social media tracking and background data collection for new client proposals.- Authored training manuals to improve international in-house process for analyst media collection and presentation.

• News Analyst

  • Jun 2010 - Oct 2010

  - Researched and interpreted news to give clients an up-to-date view of their public corporate image through daily executive summaries.- Provided qualitative and quantitative analysis of multiple local, national, and international media sources. - Monitored corporate, product, industry, and competitive trends.



QMA

• Russian Federation
• Advertising Services
• 1 - 100 Employee

• Program Director

  • Sep 2007 - Feb 2010

  - Implemented tracking of marketing initiatives to evaluate program success resulting in a 40% increase in student enrollment at second largest To-Shin Do dojo in the United States. - Initiated, developed, and maintained positive professional relationships with individuals with a variety of ages, personalities, and health needs. - Responsible for all front-of-school activities (financial responsibilities, student concerns, inventory, management of two other employees, etc.) while owners were frequently out of state.

• Assistant Program Director

  • Jun 2007 - Aug 2007

  - Greeted visitors, answered phones, and generally maintained appearance of school.- Provided basic information about martial arts to prospective students.- Received inventory and sold equipment.



University of Michigan Health System

• United States
• Restaurants
• 1 - 100 Employee

• HR Assistant Intermediate

  • Jan 2006 - Jun 2007

  - Researched, corrected, and maintained employee compensation and leave records for 17,000 employees using Peoplesoft HR Management System. - Assisted customers with interpretation of six specialized contracts and union agreements in fast-paced, customer-focused, team environment. - Collaborated with the Central Campus Payroll Office and 350 timekeepers working with MS Office for professional internal and external communications. - Maintained client record confidentiality and ensured data integrity. - Facilitated UM Health System New Employee Orientation for over 100 employees.



Siena Heights University

• United States
• Higher Education
• 100 - 200 Employee

• Admissions Intern

  • 2001 - 2005

  - Recruited potential freshmen from a pool of over 3,000 and assisted those students with their decision making process using persuasive telephone, written, and interpersonal communication. - Informed potential freshman about the university and its programs at college fairs. - Created program specific informational materials for students and their families. - Directed on average 30 tours of the campus per semester and trained 14 other current students in this task. - Recruited potential freshmen from a pool of over 3,000 and assisted those students with their decision making process using persuasive telephone, written, and interpersonal communication. - Informed potential freshman about the university and its programs at college fairs. - Created program specific informational materials for students and their families. - Directed on average 30 tours of the campus per semester and trained 14 other current students in this task.