Experience

Raytheon Technologies

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Principal Specialist, Program Business Management

  • Mar 2023 - Present



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Senior Analyst, Product Insights [Law Enforcement, Govt, Oil & Gas]

  • Sep 2022 - Mar 2023

  ➤ Led assimilation of several newly acquired products into Thomson Reuters portfolio, ensuring seamless integration and maintenance of product quality. ➤ Developed, monitored and analyzed customer behavior and usage patterns, resulting in the development of KPIs/OKRs, metrics, and reports to drive product optimization and improvement. ➤Provided insights and recommendations to product teams and senior leadership to ensure high levels of customer satisfaction and continued growth. ➤ Led assimilation of several newly acquired products into Thomson Reuters portfolio, ensuring seamless integration and maintenance of product quality. ➤ Developed, monitored and analyzed customer behavior and usage patterns, resulting in the development of KPIs/OKRs, metrics, and reports to drive product optimization and improvement. ➤Provided insights and recommendations to product teams and senior leadership to ensure high levels of customer satisfaction and continued growth.



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Metrics & Reporting Analyst [Police & Govt Vehicles]

  • May 2020 - Sep 2022

  ➤ Designed and implemented dashboards and KPIs to monitor and measure the performance of innovative Electric Vehicle product launches, including battery charging metrics, fleet management, and public charging. These tools were used by hundreds of internal analysts, management, and C-Level executives. ➤ Worked closely with Electric Vehicle Product Owners and Managers to design and implement KPIs and reporting and analytics solutions that support their efforts. ➤ Provided Ad Hoc reporting and analytics services to C-Level executives, including the CEO, to support informed decision making. Show less



Diversant LLC

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Business Insights Analyst

  • Jun 2015 - May 2020

  ➤ Led the enterprise-wide implementation of internal activity reporting for leading IT Staffing Firm with 15 offices. ➤ Defined the framework for data governance, crafted reports, and trained staff to effectively utilize programs. ➤ Led the enterprise-wide implementation of internal activity reporting for leading IT Staffing Firm with 15 offices. ➤ Defined the framework for data governance, crafted reports, and trained staff to effectively utilize programs.



Anthony N. Giovanni & Associates, LLC

• United States
• Legal Services
• 1 - 100 Employee

• Lead Analytics Consultant

  • Feb 2009 - Jun 2015

  ➤ Delivered comprehensive data analytics and research services to international clients with an annual revenue of $8 billion, including product development, criminal and fraud surveillance, and crime analysis. ➤ Delivered comprehensive data analytics and research services to international clients with an annual revenue of $8 billion, including product development, criminal and fraud surveillance, and crime analysis.