Experience

Enavate
• United States
• IT Services and IT Consulting
• 200 - 300 Employee
• Cloud Support Engineer II

  • Jul 2022 - Present

Commvault
• United States
• Data Security Software Products
• 700 & Above Employee
• Tier 1 Customer Support Engineer - Media Management

  • Dec 2018 - Jul 2022


OS33

• United States
• Software Development
• 1 - 100 Employee

• System Engineer II

  • Jul 2016 - Dec 2018

  As a System Engineer I am responsible for providing technical support to end users of the OS33 Cloud Desktop. Some of the responsibilities are as follows: - Provide high level of service in all customer interactions. - Provide remote user support for Cloud/Citrix based issues. - Evaluate and handle incoming requests via Telephone and Ticket queues. - Troubleshoot and resolve various technical issues. - Work with other technical teams to resolve and/or escalate issues. - Build rapport with clients, end users and co-workers. Show less



Abel HR Services

• United States
• Human Resources Services
• 1 - 100 Employee

• IT Coordinator

  • Dec 2014 - Jul 2016

  o Vendor management and budget planning o Maintain ticketing system and meet SLAs o Basic CRM Administration o Office 365 Administration o Desktop support and management – basic computer troubleshooting, virus cleanup/removal, local printer support, etc. o User account and email management – password resets, group membership management, email alias creation, etc. o Mobile device support o New desktop computer setup/new user profile setup o Accountix support liaison assistance o Accountix reporting support o AVAYA phone system support Show less



D&S Consultants, Inc.

• Canada
• Investment Banking

• Help Desk Support Technician

  • Oct 2013 - Oct 2014

  •Responsible for providing Help Desk Service support, which requires the ability to understand a broad range of supported applications and have technical expertise in the areas of hardware and software. •Provides first-level support of inbound customer calls and incident tickets. •Provides accurate triage/assignment/escalation of reported incidents; promptly identifying and escalating high priority issues. •Provides telephone support for hardware and software problems to customers with little or no background in computer systems. •Accurately identifies and documents incident troubleshooting and resolutions. •Provides a high level of professionalism and customer service. •Communicates effectively, both orally and in writing. •Performs a variety of complicated tasks with minimal supervision. Show less



Anthem Institute

• Medical Practices
• 1 - 100 Employee

• Site Technician

  • Mar 2013 - Oct 2013

  ▪ Troubleshooting hardware and software issues for staff and classroom computers. ▪ Build and ghost machines with correct software; faculty, staff, and students. ▪ Working with, troubleshot, and understand Windows 7 OS ▪ Preparing Visio diagrams for building network. ▪ Add, create, and maintain users in Active Directory ▪ Working with staff to complete on site tasks. ▪ Multiple classroom moves of student, instructor machines, and printers; tarring down, rebuilding, wiring, and reloading of all machines upon start of classes. ▪ Extensive understanding of Windows 7. ▪ Maintaining a running inventory of devices on site. ▪ Troubleshoot printers; paper jams, incorrect network settings, and change toner Show less