Experience

Allstar Solutions

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Operations Manager, Service Delivery Management, Field Services.

  • Mar 2022 - Present

  Tasked with ensuring our service delivery divisions operate at an optimum level, identifying process improvements within the silos of the business, resource capability and availability. Overseeing all aspects of business operation, within service delivery, in the organisation. Ensuring delivery and projects are on time and on budget. Providing stakeholder management for key clients at an operational level, working to ensure key project and tasks are completed and delivered at a high level. At an operational point, assisting with pre and post, sale/delivery components, as a conduit for cross business interaction and communication.



SGT Communications

• Australia
• Telecommunications
• 1 - 100 Employee

• Operations Manager | Service Delivery | Communications Consultancy | Solution Design at SGT Communic

  • Feb 2003 - Mar 2022

  Working within the telecommunications industry, where my role has transitioned from direct sales into service delivery and technical consultancy. Using my background in IT and networking to assist with the design and deployment of current products into existing or new, pbx/pbx-ip/ip deployments. Today's deployments are rich in features and complexity, not enough is done to understand client challenges when managing the installation of a solution. A large majority of installations from all vendors and their partners often fall well short of the expectations of a customer, when the product is delivered. My goal has been to differentiate ourselves from other partners and vendors alike, by means of thorough and thoughtful due diligence, with the aim to be able to provide the require solution in a manner that is both experience improving and cost effective, that demonstrates feature value and service appreciation when dealing with members of my team and the organisations that i represent. With the proliferation of unified communications, a greater emphasis on integration and collaboration are becoming more of an accepted norm within the SME sphere. Having the ability to discuss and liaise with external IT teams who are aligned to the customer, allows for greater success when partnering with the aim of designing and implementing the solution that customer expects and external partners are happy to be involved in. Traditional telephony expertise is required however, understanding networking principles at various layers, WAN/LAN requirements and challenges, server instances both local and off site, various flavours of server os's are now, required skill sets. With significant exposure to carriers in Australia, their product suites in both on-site and hosted solutions in an ever changing landscape, when everything is changing, reliability and consistency is key.