Director of Operations

• Jun 2022 - Present

Head Of Operations

• Feb 2020 - May 2022

Regional Operations Manager

• Apr 2019 - Feb 2020

Strategy Manager, SEA

• Jan 2018 - Oct 2018

Regional Operations Manager, Fulfillment // Business Data Analyst

• Jan 2017 - Nov 2017

Heavy focus on supply chain optimization through practical methods - quick automation of medium-scale processes that allow rapid scaling (ad hoc employee management systems), creation of processes that increase potential recruitment throughput (moving our recruitment processes to an online portal), and effectively improving knowledge sharing cross-company (developing Knowledge Bases through Zendesk). Creation of a number of daily, weekly and quarterly reports (as well as one-off analyses and optimization experiments) that are used by management and ground-ops executives to inform decisions at all levels. Tinkering with our Data Warehouse and query system (Looker) - SQL and LookML heavy projects - to create new data streams, refine metrics, and make pertinent operational values readily available for the team. Oversaw a team of community managers who maintain the performance structures for our large pool of ad hoc employees. Built a working knowledge of all our markets' operations to align reporting practices, SOPs and platform usage. Go-to problem solver for all of our country ops managers - a proud generalist with an in depth understanding of our proprietary software. Show less

Operations Manager

• Dec 2016 - Jan 2017

Development of a robust performance management system and customer referral program and adjoining platforms on a shareable media to improve operational efficiency and employee productivity - reducing operational errors by ~20%. Managed the creation of a knowledge sharing and employee/customer feedback platform to improve employee-management relations. Worked closely with disparate teams (ops, engineering, design) to ensure proper execution of a variety of self-lead initiatives that successfully reduced incidences of errors by up to 24%. Show less

Operations Executive

• Aug 2016 - Dec 2016

Designed SOP manuals for customer service, operations, and reconciliation, for future automation of processes. Intensive data mining, management and useful dashboard creation using SQL-based platforms.

Business Development Manager

• Oct 2015 - Apr 2016

Qualitative market and product research focused on the development of a unique product in an established marketplace. Required development of long term supply chain logistics and inventory models, strategic building of product catalog, consistent reassessment of competitors' marketshare and strategy, and maintenance of relationships with dozens of distributors and suppliers. Directly managed a team of excellent graphic designers, while partnering with executive marketers in the development of brand and platform design. Built detailed financial projections and investment decks for personal direction and investor use. Show less

Project Manager

• Aug 2015 - Nov 2015

Active management of marketing avenues and execution of creative events for nightlife hotspot. Required a careful awareness of established brand, implementing social media campaigns that resonated with our primary demographic. Managed a team of fantastic in-house graphic designers to cooperatively develop both digital and print displays that best expressed imagined effect (utilizing e-mail blasts, social media platforms and on-site capital to bolster event awareness.) Optimized post type and time to maximize input labor and capital costs. Event creation and management necessitated the creation of complex sets, coordination of both in-house and freelance experts, intensive sourcing of cost-effective labor and capital, development of relations with suppliers to subsequently lower costs, and the development of a practical vision. Show less

Office Manager

• May 2012 - Aug 2015

Managed the operations of a renowned urban medical office, growing their patient-base in the midst of heightening competition and an economic downturn. Oversaw the transition into the tech-era by purchasing and conducting training sessions in integrative software that digitized the less-efficient paper documentation process (while being aware of employees' needs). Tech-era success required the contracting of web-designers, digital marketers, print designers, and digital schedulers specialists to help develop a powerful online presence. Maintained mutually beneficial relationships with office and medical supply companies to ensure budgets were kept in-line. Handled patient-employee discrepancies tactfully, while assuring coworkers of the importance of a unified vision. To most effectively utilize employees' strengths, I reorganized the company structure, reassigning and creating specialized positions while maintaining a family togetherness. Alongside seasoned accountants, managed office finances - from quarterly budgeting, to financial projections - using large data sheets and powerful proprietary software. Show less

Research Assistant

• Sep 2011 - May 2012

Adjunct researcher in a new-age behavioral computational lab, seeking to understand the seat of consciousness. In charge of patient data collection, dissemination of theoretical underpinning to interested parties, and aiding in the creation and refinement of MATLAB-coded experiments. Involved in discussions of how apt certain procedures were in the furthering of hypotheses, which in-turn refined experimentation. Adjunct researcher in a new-age behavioral computational lab, seeking to understand the seat of consciousness. In charge of patient data collection, dissemination of theoretical underpinning to interested parties, and aiding in the creation and refinement of MATLAB-coded experiments. Involved in discussions of how apt certain procedures were in the furthering of hypotheses, which in-turn refined experimentation.