IT Systems Engineer

• Apr 2020 - Present

IT Systems Engineer

• Sep 2017 - Apr 2020

• Mar 2017 - Sep 2017

• Jun 2016 - Mar 2017

• Apr 2013 - Jun 2016

IT Helpdesk Officer

• Feb 2011 - Apr 2013

 Log and monitor user support enquiries requiring technical advice and support;  Diagnose, prioritise and resolve problems in a timely and professional manner;  Escalate unresolved problems through appropriate IT procedures;  Maintain support enquiries according to procedures;  Assist in the development of solutions to counter problematic trends;  Document problems and related solutions for future reference;  Installation of desktop hardware and software as required;  Undertake research tasks on IT related matters as instructed by the IT Manager;  Daily monitoring of incremental and full backups including rotation of backup tapes for offsite storage;  Maintain and manage support requests of all printers;  Asset management of all IT equipment i.e. PC’s, laptops, printers, iPhones & iPads  Logistics for adds/moves/changes/loans for new and existing users and equipment  Managing capture and release of mail from email filter for the organisation  Updating and maintaining/creation of association SOE’s  Registering new hardware and managing warranty claims for faulty equipment  Preparation of meeting rooms that require additional IT equipment Show less

Dispatch Technician

• Aug 2008 - Jan 2010

Ensuring quality of control of stock, checking all orders are correct, ensuring all products were up to the correct standard for business customers  Preparation of stock for next day delivery  System management of inventory database  Independent responsibilities eg. placing stock runs in their correct order  Picking, packing and restocking of inventory in both warehouse and freezer Ensuring quality of control of stock, checking all orders are correct, ensuring all products were up to the correct standard for business customers  Preparation of stock for next day delivery  System management of inventory database  Independent responsibilities eg. placing stock runs in their correct order  Picking, packing and restocking of inventory in both warehouse and freezer

Deckhand Position

• Mar 2008 - Jun 2008

Greeting, serving and ensuring both the owner and his guests were happy and comfortable  Day to day maintenance of vessel, including handling of lines, detailing, wash down etc.  Working in closed quarters as a team to ensure the efficient upkeep of the vessel Greeting, serving and ensuring both the owner and his guests were happy and comfortable  Day to day maintenance of vessel, including handling of lines, detailing, wash down etc.  Working in closed quarters as a team to ensure the efficient upkeep of the vessel