Experience

The Energy Alliance
• Australia
• Oil and Gas
• 1 - 100 Employee
• Senior Energy Consultant

  • Sep 2022 - Present


Origin Energy

• Australia
• Utilities
• 700 & Above Employee

• Commercial Solar Sales

  • Nov 2019 - Oct 2022

• High value specialist, Solar and emerging business

  • Oct 2016 - Nov 2019

  Key Responsibilities➢ SME Solar, C&I Solar, D&C Solar, Solar & Home Products High Value customer case management including; contract obligation identification, third party co-ordination. ➢ Social media/ECHO/ Executive complaints, Office of Fair Trading and Ombudsman case resolution. ➢ Power Purchase Agreement (PPA) Account management, Post installation support. ➢ Owning, leading and delivering new and continuous improvement initiatives relating to role processes to expected time frames and quality levels. ➢ Focus on on next issues avoidance, continuous improvement of the processes and practices it uses, regular and ad hoc reporting, and supporting the development of peers and team members that delivers the positive positioning of the Origin brand. ➢ Reporting on day-to-day operational metrics and ad-hoc investigative analysis. ➢ Act as an informal leader within the Team providing direction, advice and coaching as required. ➢ New, progressive and innovative products after sales and support key point of contact ie. Solar as a Service and Battery Storage. Show less


Red energy
• Australia
• Utilities
• 500 - 600 Employee
• Revenue Specialist

  • Oct 2015 - Oct 2016


ERM Power

• Australia
• Utilities

• Account Manager

  • Feb 2013 - Jun 2015

  I am resposible for expanding and retaining ERM Power's C & I customer base in Australia with a primary focus on the NEM, through ERM Power's electricity offering and demand response products. ERM Power have been the stand out leader for the last 4 years, rated number one for overall customer satisfaction. This was the result of the UMI Customer Benchmarking Survey of business customers in the retail electricity industry by independent research company NTF Group. I am resposible for expanding and retaining ERM Power's C & I customer base in Australia with a primary focus on the NEM, through ERM Power's electricity offering and demand response products. ERM Power have been the stand out leader for the last 4 years, rated number one for overall customer satisfaction. This was the result of the UMI Customer Benchmarking Survey of business customers in the retail electricity industry by independent research company NTF Group.



Solarlord

• United States
• Renewable Energy Semiconductor Manufacturing

• Sales Executive

  • Mar 2012 - Dec 2012

  Key Responsibilities' Sales of Photo Voltaic Grid Connected & Solar Hot Water systems. Create & maintain partnerships with key stakeholders including plumbers, builders, hydraulic engineers & architects Product presentations to representatives of the construction industry Viewing working drawings & specifications and / or meeting on site to discuss system layout Setting up agent and customer accounts Provision of accurate rebate data Warehouse duties: stock control, forklift operations Key Achievements Consistently achieved sales targets and set KPI's with regular sales increases Ad hoc account management - successfully building and maintaining accounts for a colleague on extended sick leave which has resulted in no loss of accounts and continued to drive growth. Implemented and managed the Banksia Award submission (ERM consultant to the judges of this award) Participation as a representative for the Future Build exhibition Proactive issues management - acting as the 'go to person' to assist in the successful resolution of plumbing & construction related issues of Photo Voltaic Grid connected & Solar Hot Water systems Garnering, maintaining & monitoring Commercial systems progress. Show less



TRUenergy

• Australia
• Utilities

• Sales Executive

  • Oct 2005 - May 2012

  Key ResponsibilitiesAccount Manage approx 600 (now reduced to 400) Large Industrial & Commercial customers in excess of $50 Million annual revenue. Driving and growing highly successful relationships with key stakeholders such as consultants, meter data providers, Network & Distribution Companies and other core business units such as I & C Billing, I & C Transfers and I & C Credit.Key Achievements Consistently exceed sales/revenues targets through exceeding the customer acquisition, margins and load targets; Successful management of Energy Actions. (Energy Actions provide TRUenergy with the highest number of potential business opportunities annually). Facilitate new colleague's entry into the Business Energy Sales Team (BEST). Due to the team's rapid expansion; training was required where training gaps occurred in areas such as National Network tariff / demand reviews, Usage breach customer processing, Blend and Extend, Load Profiles and Exit Fee calculation. Highly effective administration delivery, where process gaps were apparent. Through my clear and thorough administration such as of payments reconciliation, final bill / new customer negotiation and transfers and metering arrangements for customers in my own portfolio as well as for many others in the team, this contributes to the overall success of the team. Proactively handle customer issues for my own portfolio as well as some for the newer (and established) colleagues. This significantly reduces the number of customer complaints and any subsequent complaint escalations; as well as reducing the work, process and financial impacts onto other business unitsBeing highly influential to other stakeholders such as off shore departments to align common goals.Assisting colleagues with their own retention targets. Show less

• Previously a Sales Executive

  • Oct 2005 - Dec 2011

  Account Manage approx 500 Large Industrial & Commercial customers in excess of $50 Million annual revenue. Driving and growing highly successful relationships with key stakeholders such as consultants, meter data providers, Network & Distribution Companies and other core business units such as I & C Billing, I & C Transfers and I & C Credit.Customer acquisition in accordance with set target margins, as well as sourcing and growing new business and achieving budgeted targets.Identifying high-value customers and ensuring provision of TRUenergy’s products and services are delivered and recorded in accordance with set KPI’sProvision of advice relating to market charges and changes to customers invoices including LRET, SRET and ESC line items. Database / Systems management, monitoring and quality maintenance to enable the provision of up–to-date CRM reporting.Administration and coordination of Large Industrial & Commercial customers’ new Gas & Electricity installations. Show less

• Billing Officer

  • Jan 2005 - Oct 2005

  Key ResponsibilitiesBilling Errors (CDM and BIV) exceptions to bill customers. Load Gas Heating Values in back office database.Utilising Pivot tables to cross check heating values Key AchievementsProactively contacted customers to establish meter access arrangements. This self directed new process resulted in definitive completion of High Bill or Long Unbilled Reporting. This created significant financial gain for TRUenergy as this process created a procedure for lessening credits provided to customers. Show less

• Learning and Development Consultant

  • Jan 2004 - Jan 2005

  Key ResponsibilitiesLearning and Development Consultant, aligned to Billing;Facilitated and trained induction training for Billing and Credit Business UnitsAdministered and reported in external training providers, Key AchievementsDocumented and facilitated training in MSATS, GTS and PTH for Billing and Credit Business Units

• Dual Fuel Consultant

  • May 2003 - Dec 2003

• Dual Fuel Consultant

  • May 2003 - Dec 2003

  Key Responsibilities Record & respond to customers with complex Dual Fuel and High Bill queriesKey AchievementsI received many accolades and prizes for my exceptional customer service. This was achieved largely through recognising the customer's immediate needs and exceeding their expectations.



CitiPower

• Australia
• Utilities
• 700 & Above Employee

• Account Manager

  • Jul 1996 - Nov 2002

  Co-ordinator and Account Manager for the (then) largest CitiPower customer, the Victorian Government. User Acceptance Tester utilising Test Director for SAP. Senior role of Trainer involving resolution of problem calls and complex enquires. In addition I was the exclusive resource for new & ongoing staff. Co-ordinator and Account Manager for the (then) largest CitiPower customer, the Victorian Government. User Acceptance Tester utilising Test Director for SAP. Senior role of Trainer involving resolution of problem calls and complex enquires. In addition I was the exclusive resource for new & ongoing staff.



CitiPower Pty

• Australia
• Utilities

• Account Manager

  • Jul 1996 - Nov 2002

  Secondment as Co-ordinator and Account Manager for the (then) largest CitiPower customer, the Victorian Government. This involved liaising & meeting with key representatives from the Victorian Government, the SECV and the Meter Data Provider, Data Management Services. I oversaw the transfer of over 400 sites and liaised with the National Markets group. I managed staff in establishing Billing capabilities in 2 applications. I liaised with the Energy Trading Group and programmers to coordinate the pricing structure requirements. Senior role of Trainer involving resolution of problem calls and complex enquires. In addition I was the exclusive resource for new & ongoing staff. I created and updated a spreadsheet to assist in monitoring each sites progress and to control statistics within the billing back office requirements such as loss factors & tariff structures. Involvement in Change teams work group project - "Empowerment & Responsibility Senior role of Trainer involving resolution of problem calls and complex enquires. In addition I was the exclusive resource for new & ongoing staff. User Acceptance Tester utilising Test Director for SAP and CitiEdge. Show less