Nick Stidham

Customer Technical Services Coord. at Universal Fibers Inc
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Bristol, Virginia, United States, US
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • ASQ Certified Six Sigma Green Belt
    ASQ - World Headquarters
    Aug, 2017
    - Oct, 2024

Experience

  • Universal Fibers Inc
    • United States
    • Textile Manufacturing
    • 1 - 100 Employee
    • Customer Technical Services Coord.
      • Apr 2015 - Present

      Provide on and off-site technical support to customers for products and services. Conduct and coordinate complaint investigations. Track and trend complaint data. Implement corrective and preventive actions to increase customer satisfaction.

    • ISO 9001 Management Representative
      • Apr 2015 - Present

      Establish, implement, and maintain QMS processes. Communicate customer requirements throughout the organization. Report customer satisfaction and QMS performance to top management. Coordinate and conduct internal and external QMS audits for continuous improvement and certification to ISO 9001 Quality Management Standard. Manage calibration schedule and frequencies of measurement devices, document and procedure revisions, and product and machine specifications.

    • Process Technician
      • Jun 2005 - Apr 2015

      Establish, implement and maintain process control. Troubleshoot quality and production problems. Perform emergency maintenance, preventive maintenance, and machine setups. Provide customer support and product analysis.

Community

You need to have a working account to view this content. Click here to join now