Experience

VJ Technology

• United Kingdom
• Construction
• 1 - 100 Employee

• Head of Internal Sales

  • Feb 2020 - Present



UTP Group

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Business Development Manager

  • Oct 2019 - Feb 2020

  Working in association with Barclaycard offering free rate reviews for businesses on their merchant services. PDAs, Virtual Terminals and E-Commerce processing available with same day processing. Working in association with Barclaycard offering free rate reviews for businesses on their merchant services. PDAs, Virtual Terminals and E-Commerce processing available with same day processing.



Dennis

• United Kingdom
• Book and Periodical Publishing
• 100 - 200 Employee

• Sales Manager (E-Commerce B2C)

  • Jun 2017 - Oct 2019

  Head of the Buyacar.co.uk sales department managing over 25 employees. During my tenure we've seen unit sales grow by 220%, over £60 million of revenue and exponential growth in value added product sales. Core responsibilities include:- KPI and performance management- Remuneration scheme- Project management- Recruitment and onboarding- Continuous training- Customer journey and sales process efficiencies- Weekly meetings with the senior management team- Developing new telesales campaigns and revenue streams - CRM development- MI management Key achievements include:- Increasing monthly sales volumes from 193 units per month to 442- Increasing finance penetration from 78% to over 90%- Increasing monthly Value Added Product sales from 37 to over 248- Certification all sales team members with an industry recognised competency qualification- Successful development and roll out of Salesforce- Introducing a quality assurance system and improving quality scores from a department average of 43% to over 75%- Introducing a tiered remuneration scheme which encourages consistent high performance and clear promotion opportunities



UTP Group

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Telesales Manager (B2B)

  • Apr 2016 - Jun 2017

  Managed a department of 25 personnel, four sales campaigns, customersatisfaction campaigns, headcount included two team leaders, one Internal Training Manager and an office coordinator. Weekly strategy meetings with the National Sales Managers and the Sales Director. Responsible for coaching, recruitment, training, managing absence, communication, creation of MI, resourcing data, managing internal and external relationships, theme days, team motivation, systems and business improvements, ensuring compliance requirements are met and dismissals within the call centre.Targets and results:♦ Recruitment – We have grew from ten Telesales Executives to 25 across numerous roles and campaigns.♦ Improve sales performance – having taken a team with little-to-no sales experience, we gradually improved from achieving 0.2 sales per day per head to 0.64 as a monthly average.♦ Generate appointments – targeted on three appointments per Telesales Exec per day, this target was frequently achieved with a number of Telesales team members frequently doubling their requirement.♦ Dials – the team were expected to achieve 150 dials per day per employee, over-achieved this targetby an average of 400 per day.♦ Account Management and Direct Sales – these campaigns were targeted for three and one applicationsrespectively each day which was been achieved on average for the first quarter of 2017.Selected achievements:♦ Staff development – creation of a development team; placed team leaders into college apprenticeshipdevelopment course; development plans established for ‘step-up’ team leaders; monthly and weekly 121s established with relevant MI produced.♦ Creation of MI – Created three new targets which assisted in improving appointment quality; increasing appointment confirmation rates from 40% to 75%. In addition, we have subsequently improved appointment to sale conversion from 10% to 40%.



Saga plc.

• United Kingdom
• Financial Services
• 700 & Above Employee

• Health Insurance Sales and Customer Service Manager

  • Dec 2013 - Apr 2016

  Responsible for coaching, developing and ensuring regulatory standards for a team (currently a headcount of 12).

• Executive Assistant

  • Aug 2013 - Dec 2013

  Responsible for diary and email management.

• Sales Executive

  • Nov 2011 - Aug 2013