Experience

Balance Innovations, a Brink's Division

• United States
• Software Development
• 1 - 100 Employee

• Cloud Security Engineer

  • Aug 2019 - Present

  Work with cross-functional teams to understand and deploy cloud security needs of their particular product/project. Manage IAM users, groups, and roles for our Dev/Ops/PM teams. Plan and execute network and vulnerability scans, as well as periodic threat modeling and risk assessments. Creation and implementation of various other security policies and procedures.

• Sr. Technical Support Engineer

  • May 2012 - Aug 2019

  I am the senior member of the software triage team at Balance Innovations, LLC. We manage and resolve escalations from our Support and Solution Engineering teams as well as manage resources to resolve difficult issues quickly and thoroughly. We are the first line of defense for our support staff 24/7/365, and our goal is to vet all escalations to ensure only valid issues make it to our developers. I attend project roll-out meetings to evaluate deployment strategies and offer advice while pointing out potential concerns, hazards, compatibility problems, and known issues before they occur during labs or rollouts. I also analyze database changes to ensure data integrity and work closely with our Solution Engineering team to create SQL scripts used for initial deployment and data repair. Other duties include communication with key individuals regarding their project/product, organizing meetings to share knowledge, process improvement, product enhancements, defect management, and issue tracking. Show less

• Senior Solutions Support Specialist

  • May 2010 - Apr 2012

  Worked with the call center manager to coordinate day-to-day tasks, train new hires, as well as get involved with more complicated issues. Our team was also tasked with product and customer specific testing. In addition to those duties, I was also the Computer Lab Manager. I worked with project leads to ensure customer specific hardware/software setup. Managed up to 25 different configurations and approximately 60 computers on a VLAN.



Runtime Logistix

• Owner/Lead Tech

  • Jun 2008 - May 2010

  On-site IT professional specializing in in-home computer repair and networking. On-site IT professional specializing in in-home computer repair and networking.



OfficeMax

• Assistant Manager

  • Jan 2001 - Jun 2008