Nick Powell
Operations Manager at EON Consulting, LLC- Claim this Profile
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Bio
Experience
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EON Consulting, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Operations Manager
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May 2016 - Present
Recruit, train, and mentor a team of IT professionals, including Systems Administrators, Network Engineers, and Help Desk Specialists. Foster a collaborative and high-performance work culture within the technical operations department. Collaborate with clients to understand their IT needs and objectives. Oversee the planning, implementation, and maintenance of IT solutions tailored to meet client requirements. Ensure that service level agreements (SLAs) are met consistently. Manage and maintain client IT infrastructures, including servers, networks, and cloud environments. Monitor systems for performance and security, identifying and resolving issues proactively. Implement best practices for IT operations, security, and disaster recovery. Develop and manage departmental budgets, ensuring cost-effectiveness and resource allocation. Procure necessary hardware, software, and tools to support operations. Ensure that all IT operations comply with industry standards and regulations. Implement and maintain robust cybersecurity measures to protect client data and systems. Identify areas for improvement in processes, systems, and services, and implement necessary changes. Stay updated on emerging technologies and trends in the IT industry. Handled escalated tickets from Tiers 1-3 techs Show less
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Tier 2 IT Support Technician
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Sep 2011 - Apr 2016
Implemented remote troubleshooting techniques to solve common software and hardware issues. Educated customers on simple methods to solve common software and hardware issues. Performed troubleshooting and diagnosis for issues related to software and peripheral equipment. Traveled to customer locations to repair network hardware and mobile devices, including firewalls and tablet computers. Monitored and responded to tickets Monitored user and group access management, leveraging strong knowledge of active directory users. Responded promptly to all incidents and requests after effectively analysis and documentation. Managed workstation functionality through proper setup, configuration, and testing. Safeguarded data and network access through security-related support functions. Helped users via telephone to diagnose and triage problems. Oversaw daily performance of computer systems. Managed system performance by monitoring operations and correcting routine issues. Maintained detailed records of daily support activities and resolutions. Restored performance by completing basic repairs to hardware, software and equipment. Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software. Show less
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Texas Motor Speedway
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United States
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Spectator Sports
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1 - 100 Employee
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Regional Events Manager
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Mar 2004 - May 2013
Handled simultaneous events with effective organizational, multitasking, and prioritization skills. Arranged consistent service delivery by cultivating strong relationships with local vendors. Elevated skills of event staff by preparing and optimizing training programs. Prepared for each event by gathering requirements such as budgets, themes, and desires outcomes from leaders. Helped distinguish company from competitors through quality of events and professionalism of service. Controlled expenses and achieved maximum profitability by monitoring and managing inventory, staff hours, and overhead costs. Coordinated the distribution of event programs. Programmed and troubleshot 50+ credit card machines; reconciled sales after event. Maintained event rental and property owned vehicles. Towed trailers to events. Coordinated rental equipment for events. Maintained merchandise warehouse inventory quarterly. Received, inventoried and distributed new merchandise to on-site and off-site gift shops and sales stands. Maintained customer loyalty with expert resolution of service and staff concerns. Restored harmony and team efficiency by professionally handling conflicts and disputes. Show less
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