Experience

The Marlborough Group
• United States
• Business Consulting and Services
• Unit Settlements Administrator

  • Jul 2023 - Present


FIS

• United States
• Information Technology & Services
• 1 - 100 Employee

• Corporate Collections Adviser

  • Aug 2022 - May 2023

  • Excellent communication skills with experience of negotiation and influencing non-financial stakeholders • Confidently communicate updates to business and present suggestions for process improvement, and mitigating risks in the process • Strive to reduce Merchant debt by implementing repayment plans and setting up Direct Debits, etc, to suit both Merchant and FIS • Continuously interrogating data and actively reducing debt on a monthly basis for all of my Merchants • Build and maintaining relationships with key stakeholders to deliver KPI’S • Make sure any issues raised are resolved in a timely manner, mitigating risks and implementing better ways of working to establish longer term solutions where applicable • Working in a fast-paced environment, manage my own time and workload, whilst meeting and adhering to deadlines and supporting the wider team • Continuous analysis and support, ensuring any risk and opportunities are identified, highlighting potential financial impacts Achievements • Within 6 months increased my own ledger from 15 Merchants to 40+ by developing more robust ways of working focusing on analysing aged debt as an opportunity • Flexibility in managing an ever-growing workload with ease, whilst undertaking ad hoc duties on a daily basis • Developed my own data base using historical data, allowing me to prioritise outstanding debt in view of ‘quick wins’ and long term support to merchants with ongoing issues. Positive feedback with cases of this database base being actively used outside of my team • Often able to manage my own workload and support the wider team • Actively support relationship managers with better merchant management by using data insights to support and influence decisions in how merchants are managed and debt recovered Show less



THG

• United Kingdom
• Business Consulting and Services

• Reconciliations Team Leader

  • Feb 2022 - Aug 2022

  • Review existing processes with a view to improve • Complete and authorise journal postings accurately using Sage V11 • Complete month end reconciliations using SQL Server • Make sure any issues raised are resolved in a timely manner, and escalated when needed • Working in a fast paced environment, managing my own and workload whilst meeting and adhering to deadlines • Review existing processes with a view to improve • Complete and authorise journal postings accurately using Sage V11 • Complete month end reconciliations using SQL Server • Make sure any issues raised are resolved in a timely manner, and escalated when needed • Working in a fast paced environment, managing my own and workload whilst meeting and adhering to deadlines



Marston's PLC

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • Sep 2021 - Feb 2022

  • Gained my Personal License • Provide cover as relief manager • Provide excellent customer service at all times • Deliver results through others • Complete regular stock takes • Lead effective delivery of customer transactions including complaint handling, whilst ensuring adherence to excellent customer service delivery • Complete weekly orders to replenish stock • Complete weekly rotas • Attend area meetings • Flexible and agile to meet changing customer and business demands Show less

• Reconciliations Controller

  • Sep 2020 - Sep 2021

  • Regularly review existing processes with a view to improve • Balance a number of high-profile suspense accounts on a daily basis • Make sure any issues raised are resolved in a timely manner, and escalated when needed • Working in a fast paced environment, managing my own and workload whilst meeting and adhering to deadlines • Complete and authorise journal postings accurately • Regularly review existing processes with a view to improve • Balance a number of high-profile suspense accounts on a daily basis • Make sure any issues raised are resolved in a timely manner, and escalated when needed • Working in a fast paced environment, managing my own and workload whilst meeting and adhering to deadlines • Complete and authorise journal postings accurately



The Co-operative Bank plc

• United Kingdom
• Financial Services
• 700 & Above Employee

• Reconciliations Analyst

  • Oct 2008 - May 2020

  • Lead, develop, coach and motivate colleagues to ensure they are aware and capable of delivering their responsibilities and to ensure the creation and maintenance of a high performance culture and a Customer First ethos focused on delivering to customer needs • Communicate insights to the senior team in a clear and accessible way • Make sure the team is confidently cross-skilled in all areas of the team, including keeping all process guides are up to date • Review end to end processes to understand my responsibilities and impact to the wider team/business • Lead team meetings discussing any issues or queries and the appropriate actions, celebrating successes, and keeping team morale high • Provide support as required to other teams and Team Leaders to help the effective delivery of operational activities and resolution of problems / issues • Overseeing teams daily workflow, with deadlines and SLA's are acheived • Regularly review existing processes with a view to improve • Carry out people management activities including implementing performance management processes to enable colleagues to maximise their performance and address individual performance issues to ensure the smooth functioning of the team • Ability to work in a highly challenging environment • Make sure any issues raised are resolved in a timely manner, and escalated only when needed • Working in a fast-paced environment, manage my own time and workload whilst meeting and adhering to deadlines • Good stakeholder management skills, having the ability to communicate with all levels across the organisation. Show less