Regional Manager Retail - EMEA

• Apr 2023 - Present

Regional Manager Partner Business China and Japan

• 2021 - Feb 2023

Sales Team Lead

• 2020 - 2021

Retail Sales

FX/CFD Sales

• 2017 - 2020

Banking Officer

• Jun 2014 - Nov 2017

• Opening and closing of current accounts, savings accounts and term deposit accounts for DBU and OBU clients; • Handling cash deposit and cash withdrawal on daily basis; • Processing of payments including authorization of all types of payments, that is CS1 - CS5, i.e. Cheques, International payments, RTGS payments and NON-RTGS payments in a timely manner following different currency cut-off time； • Processing daily internet banking payments and maintain/update internet banking platform, i.e. add or remove users; • Processing Inward Remittance and Outward Remittance transactions; • Processing the daily remittance via swift such as MT103, MT202, MT199, MT299, MT999 and distribute other swift messages to related department. (MT940, MT799, MT760) • Providing a high level of customer service to clients and meet quality and productivity measures; • Providing training to new team members as well as interns; • Preparing weekly and monthly reports to local regulators and internal stakeholders. Show less

Business Analyst

• Apr 2013 - May 2014

• Gathering requirements across the business and Documenting process flows; • Writing user stories and writing documentation; • Maintaining existing production, Putty Health, eClinic, eResident and etc; • Using Trac System (a project management system) to create, receive, accept and close tickets. • Maintaining and managing three company's websites that based on Joomla CMS. • Providing technical support in company, including set up the team communication application Trillion, teamviewer, set up and configure laptop and desktop. • Create application design tickets and bug tickets for technical team through Trac System. Show less