Nick Mikkelsen
iOS Engineer at George Labs- Claim this Profile
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Bio
Ayman Hashesh
I am working with Nikita for almost 3 years. He came in the team as a newcomer in the area of massaging and collaboration and really fast he managed to integrate and become one of the important members of the team. He showed his development skills what gave a great value to the team as he managed to automate a lot of manual tasks and like this bring the team big efficiency. I am really pleased that I have the chance to work with this young man from whom is possible to learn a lot of valuable things. Besides all above mention, his positive personality is bringing motivation to the team.
Karel Jurecka
I'm very happy to have Nikita in my End User Services team. He is very professional in his role, has great communication + language skills and IT skills also. He is able to find right priorities for daily tasks and solutions, which is important for customer satisfaction. Thank you Nikita, I appreciate your work in my team.
Ayman Hashesh
I am working with Nikita for almost 3 years. He came in the team as a newcomer in the area of massaging and collaboration and really fast he managed to integrate and become one of the important members of the team. He showed his development skills what gave a great value to the team as he managed to automate a lot of manual tasks and like this bring the team big efficiency. I am really pleased that I have the chance to work with this young man from whom is possible to learn a lot of valuable things. Besides all above mention, his positive personality is bringing motivation to the team.
Karel Jurecka
I'm very happy to have Nikita in my End User Services team. He is very professional in his role, has great communication + language skills and IT skills also. He is able to find right priorities for daily tasks and solutions, which is important for customer satisfaction. Thank you Nikita, I appreciate your work in my team.
Ayman Hashesh
I am working with Nikita for almost 3 years. He came in the team as a newcomer in the area of massaging and collaboration and really fast he managed to integrate and become one of the important members of the team. He showed his development skills what gave a great value to the team as he managed to automate a lot of manual tasks and like this bring the team big efficiency. I am really pleased that I have the chance to work with this young man from whom is possible to learn a lot of valuable things. Besides all above mention, his positive personality is bringing motivation to the team.
Karel Jurecka
I'm very happy to have Nikita in my End User Services team. He is very professional in his role, has great communication + language skills and IT skills also. He is able to find right priorities for daily tasks and solutions, which is important for customer satisfaction. Thank you Nikita, I appreciate your work in my team.
Ayman Hashesh
I am working with Nikita for almost 3 years. He came in the team as a newcomer in the area of massaging and collaboration and really fast he managed to integrate and become one of the important members of the team. He showed his development skills what gave a great value to the team as he managed to automate a lot of manual tasks and like this bring the team big efficiency. I am really pleased that I have the chance to work with this young man from whom is possible to learn a lot of valuable things. Besides all above mention, his positive personality is bringing motivation to the team.
Karel Jurecka
I'm very happy to have Nikita in my End User Services team. He is very professional in his role, has great communication + language skills and IT skills also. He is able to find right priorities for daily tasks and solutions, which is important for customer satisfaction. Thank you Nikita, I appreciate your work in my team.
Credentials
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Big Data Foundations - Level 1
IBMOct, 2017- Sep, 2024 -
Hadoop Foundations - Level 1
IBMOct, 2017- Sep, 2024 -
EU Scholarship - Android Development for Beginners
UdacityJan, 2017- Sep, 2024 -
UNIX Administration
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Experience
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George Labs
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Austria
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Financial Services
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1 - 100 Employee
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iOS Engineer
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Feb 2023 - Present
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STRV
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Czechia
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Software Development
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200 - 300 Employee
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iOS Developer
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May 2019 - Jan 2023
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QA Engineer
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Jan 2018 - May 2019
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Exchange Administrator 2nd level
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May 2015 - Jan 2018
IT Specialists in this job role will have expertise in managing and operation of IT hardware, software, communications, and/or application solutions, and the resources required to plan for, develop, deliver, and support properly engineered IT services and products to meet the needs of a business. The scope of this job role includes preparation for new or changed services, management of the change process, and maintenance of regulatory, legal, and professional standards, management of performance of systems and services in relation to their contribution to business performance, and management of bought-in services including, for example, public network, virtual private network, and outsourced services. Typical examples of the deliverables are service-level reporting, risk, and contingency planning. IT Specialists who apply their technical skills to support the operation and maintenance of vendor products, services, and solutions. Individuals who are part of Support typically have responsibility for sizing, troubleshooting, and critical customer situations. The employee focuses on individual/team/department/ operational objectives. Show less
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PHC Wintel 2nd level administrator
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Nov 2014 - Apr 2015
Position description: Windows PHC Administrator is experienced admin with focus on security compliance. The main focus is on patching, healthchecking (security settings enforcement), antivirus support and troubleshooting. Supported are all MS servers systems (NT, W2000, W2003, W2008, W2012 in near future) Responsibilities: -Patching/updating of Windows Server operating system and various applications (Apache, Citrix, IIS,..) -Health-checking of Windows Server operating system and various applications (Apache, Citrix, IIS,..) -Antivirus and threat incident support(Symantec antivirus) and troubleshooting Communication with internal coordination team Tasks in server-builds -Possibility to participate on security audits. Show less
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Citibank CTS
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Jul 2014 - Oct 2014
• Monitoring Problem Management system for ticket progress • Track and handle Central Technical Support problem management queue • Perform problem diagnosis by dialogue with end-user • Provide basic “on-the-job” training to end-users • Performing software fix activities • Perform remote take-over to solve problem • Update ticket status on regular basis • Forward unsolved problem ticket to relevant resolver group • Provide guidance to for onsite interventions • Closing tickets with user agreement (only when in contact with user) • Document additional resolution scripted procedures for 1st level help-desk agent. • Update knowledge base documentation • Identify problem candidates for automation Show less
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Customer Support
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Mar 2013 - Jun 2014
The CSR is responsible mainly to:• Solve the issues• Ensure consistent productivity and quality of service• Meet SLAs and individual KPIs, maintain customer satisfaction• Ensure that all tickets are logged and assigned according to the account's procedures• Handle any Severity 1 & 2's appropriately• Handle any front-line technical queries and fix or log them appropriately accurately reflecting contentof the call• Handle and assist OSS (second level) with problem determination• Escalate queries when required to appropriate personnel• Minimize outbound call duration and quantity• Monitor ticket queues• Apply end to end ticket and call handling expectations of account• Escalate any issues as soon as they arise to the appropriate contact Identify knowledgemanagement gaps and drive closure Show less
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Education
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2011 - 2014
FIT VUT
Information Technology
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