Group Head of Information Technology and Cyber Security

• Dec 2020 - Present

Appointed to lead the Global IT and Cyber Security department, providing business-critical IT services across the business. Reporting to the Group PLC Board on IT and Cyber Security strategy. ➤ Full remit for overseeing the strategic IT Service Desk, Site Deployment, Apps and Infrastructure Services, Integration Partners, Cyber Security, Business Continuity, Technical Design, and Project Management. ➤ Commercial and contractual management of 3rd-party service providers and managed service partners, monitoring IT performance, schedules, capacity, KPI metrics and SLAs, ensuring issues’ resolution. ➤ Oversaw a fully-outsourced SOC and security team managed service, including phishing and vulnerability management, tripling the cyber security maturity score after just one year. ➤ Responded to the challenge of COVID-19, moving to hybrid and remote working without business interruption, recognised for success with a personal thank you from the CEO. Show less

Group Information and Technology Manager

• Jan 2020 - Dec 2020

Appointed to lead the Global IT and Cyber Security department, providing business-critical IT services across the business. Reporting to the Group PLC Board on IT and Cyber Security strategy.➤ Full remit for overseeing the strategic IT Service Desk, Site Deployment, Apps and Infrastructure Services, Integration Partners, Cyber Security, Business Continuity, Technical Design, and Project Management.➤ Commercial and contractual management of 3rd-party service providers and managed service partners, monitoring IT performance, schedules, capacity, KPI metrics and SLAs, ensuring issues’ resolution.➤ Oversaw a fully-outsourced SOC and security team managed service, including phishing and vulnerability management, tripling the cyber security maturity score after just one year. ➤ Responded to the challenge of COVID-19, moving to hybrid and remote working without business interruption, recognised for success with a personal thank you from the CEO. Show less

IS Operations Manager

• Feb 2016 - Jan 2020

Responsible for transforming Global IS Operations into a more modern, scalable infrastructure and operation that supports business goals of cost simplification, security, universal access, standards, and compliance. ➤ Spearheaded global infrastructure renewal and standardisation as part digital transformation programme, creating a hybrid cloud environment, introducing AI/ML solutions, resulting in operational efficiency gains.➤ Project managed the Norway branch closure/divestment, and the opening of the new branch in Mexico.➤ Planned and oversaw the tender, bid and implementation process, securing a 3-year agreement with an IT managed service provider, enabling cost savings, resource optimisation and 24/7 IT support. Show less

Head of IT Technical Operations

• Jan 2013 - Feb 2016

Appointed to lead the technology and IT operations, providing IT services and support to the internal user community, resolving technical and user IT issues, and providing secure and stable business-aligned IT.➤ Took the lead in supporting multi-site IT operations, with full ownership of security controls, routinely assessing, maintaining, and strengthening cyber defences to safeguard the firm from security hazards. ➤ Managed end-to-end infrastructure design, specification, and implementation for new Group-wide sites. ➤ Led Cybersecurity initiatives, supporting ISO27001 Certification, including Disaster Recovery data centre implementation for 6,000 users, and introduction of automated data loss prevention solutions. Show less

IT Security and Compliance Manager

• Jan 2007 - Dec 2012

Full remit for all elements of IT security, including strategic direction, identifying challenges, driving-up performance, and establishing fit for purpose business-wide IT security competence and capabilities.

Telecommunications Mechanic LCPL

• Apr 1995 - Sep 1999