Experience

Form3

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Head of Customer Success - UK

  • Dec 2021 - Present

  London, England, United Kingdom

• Enterprise Programme Director

  • Nov 2020 - Dec 2021

  London, England, United Kingdom



Virgin Money

• United Kingdom
• Financial Services
• 700 & Above Employee

• Strategic Payments & Open Banking Director

  • Sep 2017 - Sep 2019

  Newcastle upon Tyne, United Kingdom Hired as Strategic Payments & Open Banking Director to lead Virgin Moneys Payments operations, oversee major payments infrastructure change programme and act as strategic leader for payments within the group, reporting into the Group Operations Director. Managed and led teams across 2 functional areas. Operational team of 40 staff with 3 direct reports (Head of Payment Operations, Head of Payments Strategy, Head of Cards and ATM Operations). Change team of 150 with oversight of 4 senior… Show more Hired as Strategic Payments & Open Banking Director to lead Virgin Moneys Payments operations, oversee major payments infrastructure change programme and act as strategic leader for payments within the group, reporting into the Group Operations Director. Managed and led teams across 2 functional areas. Operational team of 40 staff with 3 direct reports (Head of Payment Operations, Head of Payments Strategy, Head of Cards and ATM Operations). Change team of 150 with oversight of 4 senior managers (1x Programme Manager, 3x Project Managers). Developed business plan for senior directors, outlining the strategy and underlying architecture required to support the Bank’s Payment’s Infrastructure. Designed brand-new PSD2 compliant domestic Payments infrastructure, including Faster Payments, Bacs, CHAPS, and Cheque Clearing, to include the new Image Clearing System. Developed and defined long term (2-5 years) strategic investment plan for Payments for Virgin Money. Oversight of Virgin Moneys engagements with Regulatory bodies, Schemes and Trade Associations and responsibility for VM’s regulatory compliance. Responsible for setting strategic and compliance objectives for Open Banking in the UK. Key Project & Achievement: Successfully delivered major reconstruction project of Virgin Moneys Payments architecture, delivering a cloud-based payments system on time and in budget, saving the bank C.£10m. Successfully ran the Payments Operation within budget and with no business or regulatory issues. Show less



TSB Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Head of Strategy, Design & Delivery, Payments

  • Apr 2016 - Sep 2017

  London, United Kingdom Engaged as a specialist contractor to architect and deliver a brand new payments structure, reporting into the Payments Director. Assembled a team of c.150 with 4 direct reports (Faster Payments Programme Manager, CHAPS and Swift Programme Manager, Cheques Programme Manager, ATM, cash and cards Programme Manager). Developed and defined Banks strategy and underlying architecture required to support the Payments infrastructure build and migration from Lloyds to… Show more Engaged as a specialist contractor to architect and deliver a brand new payments structure, reporting into the Payments Director. Assembled a team of c.150 with 4 direct reports (Faster Payments Programme Manager, CHAPS and Swift Programme Manager, Cheques Programme Manager, ATM, cash and cards Programme Manager). Developed and defined Banks strategy and underlying architecture required to support the Payments infrastructure build and migration from Lloyds to Sabadell. Member of Senior Strategy Group within TSB/Sabadell which was tasked with defining the strategic roadmap for the Bank and Delivering best in class Digital experiences for customers. Oversight of TSB’s engagements with Regulatory bodies, Schemes and Trade Associations and responsibility for TSB’s regulatory compliance. Designed brand-new PSD2 compliant domestic Payments infrastructure, including Faster Payments, Bacs, CHAPS, Cheque Clearing and SWIFT, to include the new Image Clearing System. Developed and defined long term (2-5 years) strategic investment plan for Payments for TSB. Key Project & Achievement: Succeeded in turning around project, realigning programme workstreams to deliver brand new domestic and international Payments system. Show less



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Head of Payments Strategy and Architecture

  • Nov 2014 - Apr 2016

  Swindon, United Kingdom Engaged as a specialist contractor to help define the new payments architecture for Nationwide and work as NBS strategic representative to the payments industry. Led a team of c.20 with 4 direct reports (3x Senior Payment Scheme Managers, 1x Payment Strategy Manager). Developed business plan for senior directors, outlining the strategy and underlying architecture required to support the society’s strategic goals. Chosen as Senior Executive to lead key industry change… Show more Engaged as a specialist contractor to help define the new payments architecture for Nationwide and work as NBS strategic representative to the payments industry. Led a team of c.20 with 4 direct reports (3x Senior Payment Scheme Managers, 1x Payment Strategy Manager). Developed business plan for senior directors, outlining the strategy and underlying architecture required to support the society’s strategic goals. Chosen as Senior Executive to lead key industry change programmes within NBS which included PSD2 & Open Banking, Future Clearing Model for Cheques, The Richer Data Initiative on behalf of the Department for Work & Pensions and World Class Payments Model, sponsored by Payments UK. Oversight of NBS’s engagements with Regulatory bodies, Schemes and Trade Associations and responsibility for NBS’s regulatory compliance. Key Project & Achievement: Succeeded in restructuring the Payments team & defining a new architecture for Payments within NBS. Show less



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Head of Risk Global Payments

  • May 2014 - Nov 2014

  London, United Kingdom Reporting into the Group Operations Risk Director with overall responsibility for the Global Payments Division within LBG adherence to Risk and Compliance Standards, both internally through policy setting and monitoring, and externally to the UK Regulatory bodies (FCA, HM Treasury). Oversight of Anti Money Laundering controls, Sanctions Compliance, FATCA compliance and all other UK and regional regulatory regimes. Oversaw a team of 3,000+ on and off shore teams across multiple… Show more Reporting into the Group Operations Risk Director with overall responsibility for the Global Payments Division within LBG adherence to Risk and Compliance Standards, both internally through policy setting and monitoring, and externally to the UK Regulatory bodies (FCA, HM Treasury). Oversight of Anti Money Laundering controls, Sanctions Compliance, FATCA compliance and all other UK and regional regulatory regimes. Oversaw a team of 3,000+ on and off shore teams across multiple functions.

• Senior Programme Director

  • Jun 2009 - Apr 2014

  London, United Kingdom Reporting into Global MD Payments, budget responsibility of £100m per year and led multiple teams across different functions totalling c.1,000 both on and offshore. Responsible for the Group wide implementation of the UK Current Accounts Switch Service(CASS), Payments Services Directive (PSD), Banking Conduct of Business (BCOB and Single Euro Payment Area (SEPA) for all LBG brands and for all market segments. Developed business cases for all programmes, established business… Show more Reporting into Global MD Payments, budget responsibility of £100m per year and led multiple teams across different functions totalling c.1,000 both on and offshore. Responsible for the Group wide implementation of the UK Current Accounts Switch Service(CASS), Payments Services Directive (PSD), Banking Conduct of Business (BCOB and Single Euro Payment Area (SEPA) for all LBG brands and for all market segments. Developed business cases for all programmes, established business requirements, set legal /policy framework, led planning and implementation of IT/Operations, oversaw testing and external/internal communication.