Experience

Beerhead Bar & Eatery

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Manager of Operations

  • 2023 - Present



Frisch's Restaurants, Inc.

• United States
• Restaurants
• 400 - 500 Employee

• Area Coach

  • 2021 - 2023



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Multi Unit Training General Manager

  • 2019 - 2021

  As a Multi Unit TGM, I leverage exceptional leadership, training, and management skills, building a robust team atmosphere with a low turnover rate. I develop a regional training curriculum for all employee levels while facilitating efficient and strategic training methods. Also, I lead district meetings, implementing initiatives and continuous improvement to improve business revenue and customer service. With this, I displayed knowledge in hiring and retention, staff development, daily operations, conflict resolution, HR policies, and legal compliance. Consequently, I have upheld operational standards at nine area locations, with one operated location garnering a spot in the Top 10% nationwide. Additionally, I have reduced employee turnover by 150+ basis points at a newly acquired location, delivering an uplifting environment and culture. Lastly, I managed multiple locations on two different stretch assignments in 2017 & 2020-2021 with 220+ direct reports and $13M+ annual sales. Show less

• General Manager

  • 2015 - 2019

  Being a general manager for Buffalo Wild Wings, I strictly oversaw the branch's general operations, staff duties, activity schedules, product inventory, and policy implementations. I developed various business plans to increase revenue and improve quality standards, as well as analyzed financial statements to ensure proper expenditure. Also, I have showcased my leadership skills geared towards professional development via daily coaching and monthly one-on-one meetings. Additionally, I have managed personnel decisions regarding development, recruitment, selection, discipline, evaluations, and on-boarding of new employees. Meanwhile, it is of utmost importance that operations were enforced with financial results, company operational standards, and positive experiences for customers. Overall, I managed schedules, monitored sales performance, trained newly hired/promoted managers, and oversaw inventory or assets. Also, I operated two locations that became nationally certified to train managers, an achievement in which 20% of stores are able to achieve. Lastly, I have completed two new restaurant openings, hiring/training 300+ team members and profiting 170% of goal in the first quarter opening. Show less

• Operations General Manager

  • 2008 - 2015

  As the operations general manager, I have held meetings to discuss quality and service expectations while directing department managers to improve current results and compliance. I have also analyzed monthly budget and expenditure reports to ensure positive profit margins, identify various cost-saving opportunities, and assist in staffing decisions to maintain the working relationship of a team in efficiently operating all aspects of the business. Other than these, I have also analyzed turnover/tenure/succession planning, conducted inventories, and placed orders restocking restaurant supplies. I have improved operations by applying new technologies and services standards to deliver exceptional client experience. Consequently, I have created a working relationship to provide a program for young adults with disabilities to gain new working experience in expanded fields. And lastly, I served as a project manager for the Dayton/Cincinnati/NKY markets to rollout new back-office software, MenuLink/Aloha. Show less