Site Reliability Engineer

• Jan 2022 - Present

Sr Systems Administrator

• Sep 2020 - Jan 2022

Sr System Adminsitrator

• Apr 2020 - Oct 2020

System Administrator - NOC

• Jan 2017 - Apr 2020

Responsible for new technology implementation and deployment. Created documentation and designed training for on-boarding new technicians. Provided tier 3 support for the systems in operation worldwide.

IT Specialist II

• Apr 2016 - Jan 2017

I work on the VEC servers and prepare new stage's hardware for deployment.

Jr System Admin

• Apr 2013 - Apr 2016

Service Desk Technician

• Feb 2012 - Apr 2013

Provide end users support for desktops (Both Windows and Macintosh), printer troubleshooting, and software management. Provide direct support to clients by responding to in-bound phone calls, email, chat and automated alerts. Create, update, remove user accounts and maintain group memberships. Enforce security policies and procedures related to information technology systems. Monitor systems for alerts, investigating issues to determine validity and need for additional troubleshooting. Coordinate with other service teams to balance resources during peaks in workload. Maintain internal and client specific knowledgebase information. Document, track, and monitor problemsto ensure timely resolutions.

Counter Intelligence Agent

• Aug 2010 - Feb 2012

Diagnose client computer problems. Sell support services and maintain a long term customer relationships. Document, track, and monitor the problem to ensure a timely resolution. Expedite shipping procedures both to and from the store. Provide knowledge, know-how, sales support to customers and sales team. Setup user accounts, network access and virus protection while clearing out unnecessary software on newly purchased computers. Remove viruses from infected computers. Add/Remove programs and hardware to client computers.