SysAdmin (Network Analyst)

• Jan 2020 - Present

- Network lifecycle management, from architecture, design, implementation to management and handover to operations. - Upgrading and migrating technical infrastructure, including Dell servers, Cisco, Fortinet and Brocade routers and switches- Cisco/Fortinet M Router Troubleshooting, Routing Protocols (BGP, EIGRP, OSPF, VLANs, NAT, ACL, STP), CSU/DSU, MUXES, Dmarc, SmartJack, VOIP, and Data Circuit troubleshooting;- Managed companies servers, computers, printers, cables, and other… - Network lifecycle management, from architecture, design, implementation to management and handover to operations. - Upgrading and migrating technical infrastructure, including Dell servers, Cisco, Fortinet and Brocade routers and switches- Cisco/Fortinet M Router Troubleshooting, Routing Protocols (BGP, EIGRP, OSPF, VLANs, NAT, ACL, STP), CSU/DSU, MUXES, Dmarc, SmartJack, VOIP, and Data Circuit troubleshooting;- Managed companies servers, computers, printers, cables, and other equipment; - working with PowerShell- manage IT projects -Worked to develop and/or implement network management tools and processes to improve the NOC capabilities and to ensure quality service levels across all managed networks. Show more Show less

Network and Server Analyst

• Jan 2019 - Jan 2020

Providing the best-in-class client service by implementing hardware, software, and support solutions to enable outstanding business outcomes.• Deploying server (HPE/Lenovo) and network (Cisco/Meraki/Fortinet/HPE/Ubiquiti) hardware• Actively manage, improve, and monitor cloud infrastructure on AWS, EC2, S3, and RDS, including backups, patches, and scaling• Web-based applications using web servers and databases such as MySQL/PostgresSQL/MSSql.• Design, installation, and… Providing the best-in-class client service by implementing hardware, software, and support solutions to enable outstanding business outcomes.• Deploying server (HPE/Lenovo) and network (Cisco/Meraki/Fortinet/HPE/Ubiquiti) hardware• Actively manage, improve, and monitor cloud infrastructure on AWS, EC2, S3, and RDS, including backups, patches, and scaling• Web-based applications using web servers and databases such as MySQL/PostgresSQL/MSSql.• Design, installation, and support of highly available LAN, SD-WAN, and WLAN solutions• Monitoring managed services and network security systems using a Network Management System based on Kibana• Achieved 99.999% uptime for all the clients• Implemented backup and disaster recovery solutions on VEEM• Configured UPS monitoring over the network for APC and Tripp-Lite backup power units• Helping with Linux and Microsoft Windows Server server’s administration• Executing Windows 7 to Windows 10 migrations projects• Implementing public and hybrid cloud solutions (AWS, Azure, VMware)• Provisioning of virtual machines on vSphere and Hyper-V• Orchestrating desktop lifecycle support services and Office 365 migrations• Documenting deployment and operating procedures• Acting as a Tier 2 and Tier 3 support analyst when necessary• Create and maintain fully automated CI/CD pipelines for code deployment using Azure DevOps and PowerShell• Network lifecycle management, from architecture, design, implementation to management and handover to operations Show more Show less

Dealer

• Apr 2016 - Feb 2019

Information Technology Support Technician

• Jan 2017 - Dec 2018

Actively supported MicroAge’s clients with day-to-day IT operations• Diagnosed/performed troubleshooting of network and security, server and storage issues• Acting as a Tier 2 support analyst when necessary• Participated in implementing new products and setting standards for client use• Assisted the Desktop Administration team with hardware and software deployments and management using Microsoft SC • Configured and installed wireless controllers, routers and… Actively supported MicroAge’s clients with day-to-day IT operations• Diagnosed/performed troubleshooting of network and security, server and storage issues• Acting as a Tier 2 support analyst when necessary• Participated in implementing new products and setting standards for client use• Assisted the Desktop Administration team with hardware and software deployments and management using Microsoft SC • Configured and installed wireless controllers, routers and switches• Monitored network performance, making changes when needed to boost overall efficiency• Extensively worked with ServiceNow and ConnectWise ticketing system• Analyzed and recommended solutions and upgrades to services to streamline processes• Implemented and maintained firewalls, network switches, and security appliances• Managed companies servers, computers, printers, cables, and other equipment Show more Show less

Labourer

• Oct 2013 - Dec 2015

Senior System and Network Engineer

• Sep 2010 - Oct 2013

Junior Network Engineer

• Apr 2009 - Sep 2010

System Administrator

• Jul 2007 - Jul 2009