Product Manager

• Jan 2022 - Present

Senior Product Manager

• Jul 2019 - Jan 2022

- Developed and executed product and GTM strategy for a new enterprise B2B2C SaaS product- Responsible for extensive market, customer and user research, analysis and synthesis to ensure that the most valuable problems are well defined, prioritised and ready for solution design- Worked with marketing, sales, customer service, finance and legal to ensure the product is viable from a wider business perspective- Close collaboration with design and engineering team to discover and deliver effective problem solutions to our market

Product Manager

• Jan 2017 - Jun 2019

- Acted as product manager, strategic consultant and business analyst on successful bid for the product management, design and development of a bespoke £2m enterprise B2B2C case management system- Led client through user research, journey mapping and regular internal stakeholder workshops to build product roadmap and epics for three user groups; consumers, business users and internal users- Worked with Resolver engineering and UX/design teams to break epics down into user stories with wireframes, use cases and detailed acceptance criteria- Managed and prioritized product backlog in collaboration with the client and internal team, articulating the importance of value-based decisions using process/application data and ongoing user research- This cross-functional team successfully delivered MVP on the original target date for the client, and helped the client exceed their ROI business case

Business Analyst

• Oct 2015 - Dec 2016

Key Responsibilities:• Ensure that business requirements and priorities are defined, documented and that the business strategy is clearly articulated • Own the IT relationship with the business, co-ordinating communication from other IT teams • Identify opportunities to enhance or adapt existing business processes where more appropriate than a technical solution• Work with the development teams to ensure that the business requirements captured and documented are clearly handed over and correctly understood to the required level• Work with the development teams throughout the project lifecycle to ensure that the solution proposed meets with the business requirements, and ensure that any design issues that arise are resolved• Assist the Business Teams and Project Manager in the production of business cases, specifically to provide support to quantify business benefits in relation to requirements• Work alongside the Change Manager to ensure that the impact in terms of process, organisation, acceptance testing, training and cultural effects is planned for and managed

Business Analyst

• Jul 2014 - Oct 2015

REPRESENTATIVE ENGAGEMENTS AT NORTH HIGHLANDTelefonica UK (O2), Business AnalystBusiness analyst for all consumer tariff propositions (e.g. mobile phone tariffs) that O2 are looking to launch. The most significant project being the Q1 15 tariff launch: the largest commercial event in the first half of O2’s calendar year, and the largest tariff build in O2 history (larger than all of 2014 combined – over 400 products).Key responsibilities:- Analysing business strategy and product propositions- Requirements gathering and building high level technical requirement specifications,- Identifying the key internal areas affected and communicating the required changes to those delivery areas.- Scope definition- Building high level customer journeys- Data modelling, requirements workshops, stakeholder management, and customer journey mapping.Sainsbury’s, Business AnalystBusiness analyst on £300,000 logistics project looking at improving the Warehouse Management System (WMS) at the company’s third party depots.Key responsibilities: - Scope definition- Building and achieving senior stakeholder sign off for the investment proposal and business case- Requirement definition- Stakeholder management, requirements engineering, process mapping, and business case development.

Senior Business Analyst

• Oct 2013 - Jul 2014

Responsible for management of the business system, ensuring it meets the strategic needs of the company, as well as understanding, analysing and solving business problems. Responsible for the management of multiple business projects from initiation to implementation as well as external software supplier management.• Responsible for ongoing development of SQL Server based product development software• Regularly engaged with stakeholders across the entire business, reporting directly to the senior management team on larger projects• Designing and running workshops, training sessions and presentations• Managing and developing the Business Analyst• Business process mapping and improvement across multiple operational areas

Business Analyst

• Jun 2010 - Jun 2014

Responsible for supporting all areas of the business with data and information needs, and designing solutions based on the strategic requirement to normalise all data sources. Project manager and business analyst on major project moving from legacy product development structure to external software solution.• Identified significant business system gap in legacy product development software then produced and presented business case to board of directors• Carried out full analysis for the legacy solution, including extensive requirements engineering, data modelling and process mapping and improvement• Developed and maintained stakeholder management strategy• Developed and maintained new budgeting database in Microsoft Access