Experience

Virta Health

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Associate Manager

  • Mar 2022 - Present

• Associate Lead Health Coach

  • Aug 2021 - Mar 2022

  Responsibilities in Patient CareCare directly for patients, utilizing our technology-enabled, continuous remote care platformUtilize a variety of communication styles and techniques to match patient's coaching needs through virtual mediums including text, phone, and video chatDeliver recommendations for effective and sustainable carbohydrate restriction, personalized to patient's preferences and individual metabolic goalsCollaborate with the Virta medical staff in a detailed, timely, and effective mannerCollaborate cross-functionally with Enrollment Advisors, Support Operations, and Product Teams to provide feedback and communicate coaching best practices.Responsibilities in ManagementManage a small team (pod) of Health Coaches and own the success of patients within the podEstablish and maintain a high level of trust while fostering feedback and collaborationDevelop the individual skills and talents of the coaches in your pod and nurture individual career growthWork effectively within the team and cross-collaboratively to execute and deliver on initiativesWork closely with Clinical Pod Leads to deliver cross-functional impact Show less



Monogram Health

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Healthcare Operations Manager

  • Jan 2021 - Aug 2021

  Recruit and onboard licensed RNs and Social Workers who will be expected to make daily visits to member homes. Handle personnel and human resources aspects of clinical workforce management in support of the Director of Operations and National Program Director. Prepare, review, and analyze performance and health outcome reports in Salesforce to identify areas requiring attention and improvement, acting quickly to resolve known issues. Launch and/or manage current operations based on new health plan contracts, including hiring and supervising Care Team members. Manage team’s performance and productivity to standards and goals set. Provide input into policies and procedures. Launch and/or manage current operations based on new health plan contracts, including hiring and supervising Care Team members. Show less



Centene Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Health Operations Manager

  • Oct 2016 - Jan 2021

  Directly managed multiple teams of clinicians and non-clinicians in a call center setting that provides clinical telephonic wellness program services to support integrated wellness programs for Medicaid, Medicare and Affordable Care Act Health Plans.Oversee operations for clinical telephonic wellness programs for Medicaid, Medicare and Affordable Care Act Health Plans for the states of WA, CA, NV, OR and NM.Manage daily operations and productivity for a clinical and non-clinical team that either work locally, an additional call center in Dallas, TX or remotely from home in a variety of locations across the US.Collaborate with Operations Director and Client Services Director to address operational and client based issues, concerns, and projects as well as report on business metrics.Manage team’s performance to standards and goals set.Collaborate with Education Coordinator to address training issues and educational needsProvide input into policies and procedures which effect clinical operations.Represent Operations on interdepartmental work teams and committees. Show less

• Clinical Operations Lead

  • Sep 2015 - Oct 2016

  Work closely with Health Operations Manager regarding client service issues, employee issues, questions/concerns on accounts, company goals, training, team meetings and day-to-day operations.Review and monitor Health Coaches’ schedule availability.Monitor productivity for clinical and nonclinical staff including reports, queues and referrals.Primary resource for clinical and nonclinical staff regarding member/client and operation issues, questions and concerns.Acted as a preceptor for new hires and provided guidance and training to perform their duties as a Health Coach/Care Support Representative. Continued role as an Exercise Physiologist coaching members in Back Pain and Weight Management. Show less

• Health Coach

  • Dec 2013 - Sep 2015

  Provide telephonic health coaching and health education for lifestyle and condition-specific management.Provide personalized exercise prescription and exercise plans.Communicate and collaborate with a multidisciplinary health team to improve health outcomes.Utilize Motivational Interviewing techniques to build rapport, provide health education and interventions appropriate to the individual’s readiness to change.