Experience

Cloudworx IT

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Director

  • Mar 2019 - Present

  Midlands Cloudworx focuses on providing SMB's with the resources and skill to help support their IT operations. We can provide IT consultancy, IT services, IT support and cloud services to small and medium sized businesses throughout the UK as well offer competitive 365 and Azure pricing wrapped around a managed service if needed. Our goal is not to just add another number to our client list but to offer a more personal touch and partner with you - we want to be an extension of your… Show more Cloudworx focuses on providing SMB's with the resources and skill to help support their IT operations. We can provide IT consultancy, IT services, IT support and cloud services to small and medium sized businesses throughout the UK as well offer competitive 365 and Azure pricing wrapped around a managed service if needed. Our goal is not to just add another number to our client list but to offer a more personal touch and partner with you - we want to be an extension of your business or IT team when you need it most. Show less



Key Assets - The Children's Services Provider (Group) / Antser Tech Solutions

• Head of IT

  • Oct 2017 - Feb 2019

  Birmingham, United Kingdom Following the sale of Core Asset Ltd, I have thrived through two TUPE transfers, initially to Key Assets Ltd, and subsequently to Anster Tech Solutions, and into the international arm of the business where I was tasked with the set-up and development of a new IT division. I reported to the CEO on the development of IT services, infrastructure, resource and system need and how to develop the IT platform for future demands on services. - Recruited, trained and developed the IT service team… Show more Following the sale of Core Asset Ltd, I have thrived through two TUPE transfers, initially to Key Assets Ltd, and subsequently to Anster Tech Solutions, and into the international arm of the business where I was tasked with the set-up and development of a new IT division. I reported to the CEO on the development of IT services, infrastructure, resource and system need and how to develop the IT platform for future demands on services. - Recruited, trained and developed the IT service team tasked with delivering technical support to the Americas, Europe and Australasia regions; implemented policies to maintain IT services and adapt to localisation requirements at the user level. - Migration of services from on-premise to Azure Cloud to Citrix Desktops for different Azure regions; managed the project life-cycle across a 3-month fast-paced schedule to achieve acceptance from 700+ end users. - Hands-on with the Hybrid Exchange setup and Exchange 2016 migration to Exchange Online; mitigated business disruption. - Accountable for sustaining Microsoft licensing globally; implementing policies and controls to ensure compliance. - Managed On-premise Active Directory Sync with Azure Active Directory to provide an SSO experience for SaaS applications. - Owned the IT services roadmap; investigated and assessed the value of new solutions to improve network performance. - Worked with teams to achieve global availability of services, infrastructure and support systems to meet business demands. Show less



Core Assets

• United Kingdom
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Head of IT

  • Jan 2017 - Oct 2017

  Bromsgrove Achieving significant promotion through to Head of IT in 2017, I led a 21-strong team in the planning, support and development of business-critical systems for one of the UK’s top children services providers. Reporting to the Executive Director, I own the IT roadmap for the business developing the infrastructure and availability of services to meet future requirements. - Served as IT Technical Lead to infrastructure, system and solution upgrades, driving a lean cost-benefit approach to… Show more Achieving significant promotion through to Head of IT in 2017, I led a 21-strong team in the planning, support and development of business-critical systems for one of the UK’s top children services providers. Reporting to the Executive Director, I own the IT roadmap for the business developing the infrastructure and availability of services to meet future requirements. - Served as IT Technical Lead to infrastructure, system and solution upgrades, driving a lean cost-benefit approach to delivery. - Technical Contact to the Local Authority contract using Azure, Office 365 and Enterprise Mobility vendor solutions. - Executed the setup of Skype for Business on premises using SQL Always-on Availability groups for the global network. - Identified and unlocked £700k of cost savings in IT services without reducing headcount, quality or service availability. - Supported the migration of CRM systems to Charms Fostering Management system. - Restructured the IT division to meet anticipated future demands and build a stronger succession and leadership structure.

• Group Technical Services Manager

  • Feb 2014 - Dec 2016

  Bromsgrove Supported the Head of IT in managing projects, contracts and in the development of the IT roadmap for Core Assets, I was responsible for maintaining dual datacentre and IT services ensuring full availability, functionality and performance. - Project technical lead to the implementation of Citrix XenDesktop with Netscaler Gateway to the international business - Leveraged XenDesktop as a remote-working solution for business works; used XenApp to deliver a new finance system. -… Show more Supported the Head of IT in managing projects, contracts and in the development of the IT roadmap for Core Assets, I was responsible for maintaining dual datacentre and IT services ensuring full availability, functionality and performance. - Project technical lead to the implementation of Citrix XenDesktop with Netscaler Gateway to the international business - Leveraged XenDesktop as a remote-working solution for business works; used XenApp to deliver a new finance system. - Implemented a 2nd datacentre setup as a failover solution over dark fibre to sustain business continuity. - Partnered with the CRM team to roll out CRM Dynamics as solution to support customer activities. - Implemented ADFS Services, Azure Tenant and extended Active Directory to Azure Cloud.

• Senior Systems Administrator

  • Feb 2012 - Feb 2014

  - Planned and supported functional changes to business-critical systems to improve suitability, availability and performance. - Executed client infrastructure upgrade and improvement projects to build business sustainability and performance. - Migrated VSphere 4 to version 5; implemented new recovery and contingency strategies to address infrastructure change. - Implemented new virtualisation backup solutions that reduced the reliance on tape media and slashed recovery times. -… Show more - Planned and supported functional changes to business-critical systems to improve suitability, availability and performance. - Executed client infrastructure upgrade and improvement projects to build business sustainability and performance. - Migrated VSphere 4 to version 5; implemented new recovery and contingency strategies to address infrastructure change. - Implemented new virtualisation backup solutions that reduced the reliance on tape media and slashed recovery times. - Executed the datacentre move from London to Birmingham as Technical Lead; realised the IT roadmap for a 10gbe storage centre. - Managed the swing migration from Exchange 2007 to 2010; mitigated downtime in business through offline migration.



Acora - Outsourced IT Services

• Technical Systems Engineer

  • Jan 2011 - Jan 2012

  Solihull - Served within the IT Managed Services division working with SMB clients on infrastructure and hosting solutions. - Partnered with the client services team to deliver technical systems engineer on-site in a 3rd line position. - Specialised in the execution and support of contracted services with project customers. - Demonstrated expert in VMware, VSphere, Dell EqualLogic, Juniper, HP and Dell infrastructure systems. - Responsible for the full contract and project lifecycle from… Show more - Served within the IT Managed Services division working with SMB clients on infrastructure and hosting solutions. - Partnered with the client services team to deliver technical systems engineer on-site in a 3rd line position. - Specialised in the execution and support of contracted services with project customers. - Demonstrated expert in VMware, VSphere, Dell EqualLogic, Juniper, HP and Dell infrastructure systems. - Responsible for the full contract and project lifecycle from installation through to user training. - Supported business development; audited and reviewed existing customer set-ups to consult on change requirements. Show less



UK Athletics

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Senior Network Specialist

  • Aug 2005 - Oct 2011

  - Executed multiple projects including the Exchange 2010 migration from Exchange 2003. - Managed the IT roadmap and technical project plan for an office relocation project. - Responsible for all aspects of VMware, infrastructure, Dell EqualLogic Storage and service. - Maintained system functionality of national and international events and services for UK Athletics. - Pitched and secured the business case to replace old network cabling structures with new Cat5e lays and patch… Show more - Executed multiple projects including the Exchange 2010 migration from Exchange 2003. - Managed the IT roadmap and technical project plan for an office relocation project. - Responsible for all aspects of VMware, infrastructure, Dell EqualLogic Storage and service. - Maintained system functionality of national and international events and services for UK Athletics. - Pitched and secured the business case to replace old network cabling structures with new Cat5e lays and patch panels. - Deployed the Ruckus Wi-Fi system through the growth of network services; launched the captive portal for visitors. - Partnered with business leads to launch the Juniper Secure Access Gateway to enable remote working opportunities. Show less



University College Birmingham

• United Kingdom
• Higher Education
• 500 - 600 Employee

• Senior IT Technican

  • Aug 2000 - Aug 2005

  Birmingham. Summer Row - Achieved promotion to Senior IT Technician within two years. - Line manager to the technician team; responsible for rotas, training, appraisals and performance. - Managed all escalations, service tickets, backup and recovery functions. - Responsible for the functionality of network infrastructure, Exchange Service 2000 and network security. - Supported 1st line student and user support in the operation of Windows 2000 workstations.