Experience

UNICC

• Switzerland
• IT Services and IT Consulting
• 300 - 400 Employee

• Infrastructure Administrator (specialization Storage & Backup)

  • Dec 2022 - Present

  Valencia, Valencian Community, Spain Key responsibilities: Provide operational support in the administration of the UNICC’s Storage and Backup systems as well as UNICC’s customer dedicated systems, including but not limited to: o Provide technical support to the storage and backup infrastructure systems (storage provisioning, host integration, configuration of backup clients, schedules, and retentions, etc.) o Monitor, analyse and optimize the performances of the Backup, Storage and SAN supported systems o Coordinate… Show more Key responsibilities: Provide operational support in the administration of the UNICC’s Storage and Backup systems as well as UNICC’s customer dedicated systems, including but not limited to: o Provide technical support to the storage and backup infrastructure systems (storage provisioning, host integration, configuration of backup clients, schedules, and retentions, etc.) o Monitor, analyse and optimize the performances of the Backup, Storage and SAN supported systems o Coordinate with vendors the replacement of failed supported systems and components o Create and maintain detailed technical and graphical documentation as needed o Participate in the development/update of tools and scripts to improve the automation of the supported systems o Assist with the resolution of incidents and problems, service requests as per service level metrics and targets; escalate problems to the appropriate technical support team as per escalation procedure o Participate in the deployment of new projects related to backup and storage solutions for UNICC and customers o Participate in service coverage arrangement such as standy-by duty services and other support coverage arrangements, if and when required o The incumbent may be required to act as Officer-In-Charge of the Unit, during the absence of the Team Leader o Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management

• IT Consultant

  • Oct 2021 - Dec 2022

  Valencia, Valencian Community, Spain



United Nations

• International Affairs
• 700 & Above Employee

• Telecommunications Assistant

  • May 2018 - Sep 2021

  Brindisi Area, Italy Key responsibilities: Focal point for mission side Backup and Restore activities. Install, configure and prepare field storage systems for operational usage by mission; Perform tasks related to mission side storage provisioning and host integration; Execute authorized periodic and corrective system maintenance tasks and maintain system health check records; Remain current with field storage system technologies and systems to facilitate induction of new systems as and when… Show more Key responsibilities: Focal point for mission side Backup and Restore activities. Install, configure and prepare field storage systems for operational usage by mission; Perform tasks related to mission side storage provisioning and host integration; Execute authorized periodic and corrective system maintenance tasks and maintain system health check records; Remain current with field storage system technologies and systems to facilitate induction of new systems as and when required; Implement storage system incident and problem management in conjunction with the service desk and actively take part in configuration and change management activities; Perform root cause analysis for problem resolution and implement necessary changes as required and authorized; Troubleshoot storage arrays in the event of system failures to recover operational capabilities as quickly as possible; Actively involve with third parties engaged in storage infrastructure projects to ensure acceptable quality of service delivery and prevent information security incidents; Assist in preparing technical specifications for field storage infrastructure; Ensure information security policies are enforced; Show less



UNOPS

• Denmark
• Non-profit Organizations
• 700 & Above Employee

• IT/SAN Technician

  • Mar 2017 - May 2018

  Brindisi Key responsibilities: Install, configure and prepare field storage systems for operational usage by mission; Perform tasks related to storage provisioning and host integration; Monitor field storage System operations and verify systems availability; Execute authorized periodic and corrective system maintenance tasks and maintain system health check records; Interact with network and systems administrators to proactively facilitate integration of hosts and storage array… Show more Key responsibilities: Install, configure and prepare field storage systems for operational usage by mission; Perform tasks related to storage provisioning and host integration; Monitor field storage System operations and verify systems availability; Execute authorized periodic and corrective system maintenance tasks and maintain system health check records; Interact with network and systems administrators to proactively facilitate integration of hosts and storage array systems; Maintain up-to-date documentation on field storage system hardware and software configurations and performance measurement statistics; Perform performance tuning based on best practices defined for each system and conduct periodic performance benchmark tests; Remain current with field storage system technologies and systems to facilitate induction of new systems as and when required; Implement storage system incident and problem management in conjunction with the service desk and actively take part in configuration and change management activities; Perform root cause analysis for problem resolution and implement necessary changes as required and authorized; Troubleshoot storage arrays in the event of system failures to recover operational capabilities as quickly as possible; Actively involve with third parties engaged in storage infrastructure projects to ensure acceptable quality of service delivery and prevent information security incidents; Assist in preparing technical specifications for field storage infrastructure; Ensure information security policies are enforced; Periodically (at least once every month) collect system logs and analyze them to evaluate system health, performance and potential factors that could affect data safety and data centre operation; Assist the backup administrator with all aspects related to backup to disk infrastructure and tape library facilities. Show less



United Nations

• International Affairs
• 700 & Above Employee

• IT Assistant

  • Mar 2015 - Feb 2017

  Brindisi Area, Italy Key Responsibilities • T1 and T2 support provided to remote missions including email and AD services, server deployment and maintenance, desktop and backup support. • Responsible for providing backup solution to several remote missions in various UN locations throughout Africa Key achievements: • Implemented a new backup design to remote missions enabling them to utilize a European based Disaster Recovery Zone in times of conflict following evacuation.



Nick Hedges

• IT Consultant

  • Apr 2015 - Sep 2016

  Düsseldorf Area, Germany Capacity and Workflow Management I provide consultancy services to a German IT agency. The end customer requires my services for backup capacity management (devices and storage) as well as task allocation and T2 technical support to their outsourcing branch.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Backup Systems Specialist

  • Jun 2013 - Mar 2015

  Dusseldorf - Germany Key Responsibilities: Technical lead of the backup operations team for the largest Networker installation in Europe. Technical accountable for availability, performance, scalability and quality of backup services (35 Networker and Avamar servers, 32k multi-platform clients, 6 Data Domain storage systems) Devise and implement strategies and plans to integrate storage services of multiple countries and cultures Identify savings potential in backup services and set direction to… Show more Key Responsibilities: Technical lead of the backup operations team for the largest Networker installation in Europe. Technical accountable for availability, performance, scalability and quality of backup services (35 Networker and Avamar servers, 32k multi-platform clients, 6 Data Domain storage systems) Devise and implement strategies and plans to integrate storage services of multiple countries and cultures Identify savings potential in backup services and set direction to internal support functions, external suppliers team members Assure the availability of the required technical skills to operate effectively Assure robustness and scalability of backup service Change Advisory Board member Show less



United Nations

• International Affairs
• 700 & Above Employee

• Backup Administrator

  • Mar 2011 - May 2013

  Responsible for providing backup and disaster recovery solutions for up to 350 multi platform client servers storing mission critical data for peacekeeping missions across the globe.

• Comms technician

  • May 2010 - Mar 2011

  Responsible for managing 3rd party LAN installations ICT hardware test, commission and repair LAN/WAN contract preparation and evaluation, Cat6 UTP and fibre optic installation, test and repair Satellite communications including set up of earth station WAN systems for field deployment



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Operations Manager

  • Apr 2004 - Jun 2009

  Responsible for delivering high value services to business customers. I led a team of 23 senior engineers.