Nick Hawkins
Service Delivery Manager at Virtuoso- Claim this Profile
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Indonesian (Basic) Elementary proficiency
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Spanish (Basic) Elementary proficiency
Topline Score
Bio
Greg Evans
Nick was a highly valued member of our team and was instrumental in sustaining growth across a number of our key accounts through ensuring our consultants successfully delivered projects against our deliverables and client expectations. Nick’s positive and professional approach saw him well liked by both clients and candidates, and he would prove an asset to any organisation.
George Keep
Nick and I joined MThree at the same time in 2016 & collaborated a lot within our roles, particularly with on-boarding / operational matters. Nick always went the extra mile to get the job done, even if it was short-notice! Nick always showed great professionalism and attention to detail with his work. I am confident that Nick will shine in whatever he decides to do moving forward. George
Greg Evans
Nick was a highly valued member of our team and was instrumental in sustaining growth across a number of our key accounts through ensuring our consultants successfully delivered projects against our deliverables and client expectations. Nick’s positive and professional approach saw him well liked by both clients and candidates, and he would prove an asset to any organisation.
George Keep
Nick and I joined MThree at the same time in 2016 & collaborated a lot within our roles, particularly with on-boarding / operational matters. Nick always went the extra mile to get the job done, even if it was short-notice! Nick always showed great professionalism and attention to detail with his work. I am confident that Nick will shine in whatever he decides to do moving forward. George
Greg Evans
Nick was a highly valued member of our team and was instrumental in sustaining growth across a number of our key accounts through ensuring our consultants successfully delivered projects against our deliverables and client expectations. Nick’s positive and professional approach saw him well liked by both clients and candidates, and he would prove an asset to any organisation.
George Keep
Nick and I joined MThree at the same time in 2016 & collaborated a lot within our roles, particularly with on-boarding / operational matters. Nick always went the extra mile to get the job done, even if it was short-notice! Nick always showed great professionalism and attention to detail with his work. I am confident that Nick will shine in whatever he decides to do moving forward. George
Greg Evans
Nick was a highly valued member of our team and was instrumental in sustaining growth across a number of our key accounts through ensuring our consultants successfully delivered projects against our deliverables and client expectations. Nick’s positive and professional approach saw him well liked by both clients and candidates, and he would prove an asset to any organisation.
George Keep
Nick and I joined MThree at the same time in 2016 & collaborated a lot within our roles, particularly with on-boarding / operational matters. Nick always went the extra mile to get the job done, even if it was short-notice! Nick always showed great professionalism and attention to detail with his work. I am confident that Nick will shine in whatever he decides to do moving forward. George
Credentials
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Microsoft 365 Fundamentals MS-900
MicrosoftApr, 2021- Sep, 2024 -
ITIL v4 Foundation in IT Service Management
Global KnowledgeApr, 2020- Sep, 2024 -
Fire Warden Training Course
Institute of Fire Engineers and ProfessionalsFeb, 2017- Sep, 2024 -
Emergency First Response Instructor
Emergency First ResponseFeb, 2016- Sep, 2024 -
Open Water Scuba Instructor
PADIJan, 2016- Sep, 2024
Experience
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Virtuoso
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United Kingdom
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Service Delivery Manager
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Nov 2019 - Present
• Service management • Project management • Incident & problem management • Service desk management • Change management • Release management • Continual service improvement • Process improvement • Service management • Project management • Incident & problem management • Service desk management • Change management • Release management • Continual service improvement • Process improvement
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emagine Consulting
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France
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Software Development
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1 - 100 Employee
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Relationship Engagement Manager
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Mar 2019 - Oct 2019
• Managing and developing relationships with clients and consultants. • Engaging and supporting deployed workforce to ensure excellent service delivery for clients. • Networking with existing clients and ensuring projects and services are delivered within acceptable levels. • Managing and developing relationships with clients and consultants. • Engaging and supporting deployed workforce to ensure excellent service delivery for clients. • Networking with existing clients and ensuring projects and services are delivered within acceptable levels.
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Mthree Consulting
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Spain
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Software Development
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Engagement Manager
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Aug 2017 - Mar 2019
• Main point of contact for all associates and contingent workforce. Including questions, queries, concerns and any other issues.• Engaging with associates and contingent workforce on a regular cycle through a combination of face to face meetings, telephone calls and email correspondence.• Ensuring accuracy and completeness of database as Salesforce administrator
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Compliance & Operations Assistant
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Jul 2016 - Jul 2017
• Responsible for administration of Client contracts• Executing onboarding process for contingent service providers• Obtaining and releasing references• Ensuring compliance across contingent workforce• Global contract issuance• Legal and compliance research• Maintaining excellent communication levels across organisation• Excellent knowledge of IR35 & AWR• Fieldglass expertise• Project work• General receptionist duties
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Scuba Diving Instructor & Dive Resort Manager
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Jan 2016 - Jul 2016
• Managing the dive resort • Teaching all PADI courses from Open Water through to Divemaster • Guiding certified divers • Equipment maintenance and servicing • Facilitating completion of liability releases and other paperwork • Providing a high level of safety • Excellent customer satisfaction • Videography production • Managing the dive resort • Teaching all PADI courses from Open Water through to Divemaster • Guiding certified divers • Equipment maintenance and servicing • Facilitating completion of liability releases and other paperwork • Providing a high level of safety • Excellent customer satisfaction • Videography production
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Divemaster
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Aug 2015 - Jan 2016
• Guiding certified divers • Equipment maintenance and servicing • Facilitating completion of liability releases and other paperwork • Providing a high level of safety • Excellent customer satisfaction • Videography production • Assisting Instructors on courses • Guiding certified divers • Equipment maintenance and servicing • Facilitating completion of liability releases and other paperwork • Providing a high level of safety • Excellent customer satisfaction • Videography production • Assisting Instructors on courses
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Square One Resources
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Contracts Administrator
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Jan 2012 - Jun 2014
• Responsible for raising and processing contract paperwork ahead of deadlines • Liaising with the legal team to ensure accuracy on contracts • Able to prioritise workload whilst dealing with urgent and ad-hoc queries from clients and contractors • Confident in chasing contracts • Database management • Great interpersonal skills when dealing with the sales floor • Trustworthy employee dealing with confidential information • Upholding a strong relationship with all internal departments to ensure a smooth flow of business
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Sales Representative
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Oct 2010 - Dec 2010
When Aussie Farmers Direct - Australia's fastest growing franchise business in 2009 decided to expand to New Zealand, I was part of the initial start up team. As part of the team at Trusty Delivery Company we were responsible for creating a new customer-base for a new business with an old concept. The re-introduction of the 'milkman' required us to modernise the system and re-establish the old paradigm. In this role I was successful in helping us to create a substantial new customer base and received praise and rewards for my sales record. Key skills included: • Salesmanship • Problem solving • Customer service • Resilience
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Energy Developments Inc
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Administration Assistant
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Nov 2009 - Dec 2009
Energy Developments is an integrated energy company engaged in the development and management of an international portfolio of projects. I was recruited on a short term basis to assist with the administration at a power station located in north-west Australia. Key skills included: • Receptionist duties • Overhaul of filing systems • Payroll Energy Developments is an integrated energy company engaged in the development and management of an international portfolio of projects. I was recruited on a short term basis to assist with the administration at a power station located in north-west Australia. Key skills included: • Receptionist duties • Overhaul of filing systems • Payroll
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Cazenove Capital Management
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United Kingdom
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Financial Services
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1 - 100 Employee
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Hedge Fund Administration Intern
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Jul 2008 - Sep 2008
Cazenove Capital is an independent investment business with £19.7bn of assets under management. I was lucky enough to have the opportunity to work here as an intern during the summer of my second year at University. I learnt a great deal while here and my key skills included: • Fund administration • Accounts reconciliation • Dealing with queries • Computer and numeracy skills Cazenove Capital is an independent investment business with £19.7bn of assets under management. I was lucky enough to have the opportunity to work here as an intern during the summer of my second year at University. I learnt a great deal while here and my key skills included: • Fund administration • Accounts reconciliation • Dealing with queries • Computer and numeracy skills
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Education
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2006 - 2009
University of Portsmouth
International Relations & Politics BA, International Relations: European Integration -
1999 - 2006
Enfield Grammar School
A Level's, History, Politics, Business Studies
Community
