Experience

Climate

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Manager

  • Dec 2021 - Present

  • Serve as primary contact for Climate billing, account and finance inquiries • Provide retail partners with accurate statements and billing • Create and maintain relationships with Dealer and Dealership partners with written and verbal communication • Escalate and process refunds, chargebacks, order investigations, order execution and cash processing. • Create and implement procedures and re-engineering efforts for internal and customer facing process. • Communicate with Enablement, Finance and Account Management Specialist Team weekly regarding updates, projects, and processes. • Provide customer service via telephony, live chat and email support • Collaborated with Account Management Specialist and Finance to organize, process and complete project order reconciliation with Bayer Order and Seedloyalty promotions. • Maintain and enforce policy and standard operating procedures. Show less



Elanco

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Account Support Specialist

  • May 2017 - Jun 2021

  • Serve as primary contact for Elanco billing, account and finance inquiries • Communicate with Finance and Account Management Team weekly regarding updates, projects, and processes. • Collaborated with Finance Department to organize and process order to invoice, order to cash, payment applications and collections. • Provide retail partners with accurate statements and billing • Review and escalate refund transactions, cash reconciliation and order processing. • Create and implement procedures and organization efforts for customer facing process. • Maintain and enforce policy and standard operating procedures. • Provide customer service via telephony, live chat and email support • Record customer transactions using Salesforce. • Create, update and merges business profiles. • Team created and completed monthly data stewardship and data collection projects. • Create and maintain training documents, sales reports, program statistics. • Clerical support; client relations, client transactions and billing, mailing and e-filing. • Policy adherence and implementation. Show less