Experience

Chameleon Customer Contact

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• National Account Manager

  • Mar 2014 - Present

  Chameleon Customer Contact is an Australian owned outsourcing specialist partnering with leading brands across Australian and New Zealand to deliver direct sales, event promotions, merchandising and marketing services. Boasting a national headcount of over 200 employees across Australia & NZ our strength is our people; their commitment, their expertise and their customer service excellence. Reporting directly to the Managing Director, I am responsible for the overall operational management and strategic direction of my kiosk business channel. Working within a true national capacity, I am solely responsible for providing the day to day direction and management of five state managers, and over fifty employees. Focusing on the operational requirement of each State I am responsible for driving sales performance aligned to commercial outcomes, performance management, implementation of strategies, recruitment & selection, and training & development.



apaiser

• Australia
• Design Services
• 1 - 100 Employee

• Architectural and design consultant

  • Sep 2013 - Feb 2014

  As Architecture and Design Consultant I was responsible for the business development and end to end consulting cycle of the Apaiser Bathware product range. Roles and Responsibilities: • Cold calling relevant architecture and design firms in order to secure new business meetings. • Delivering product and design presentations utilising product samples and draft architectural plans. • Working alongside the client and/or architect to produce product design plans and quotations. • Managing the order and client relationship through to distribution and installation. • Coordination of a fifty-guest design event promoting the launch of a new product range to current and potential clients.



Chameleon Customer Contact

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• State Sales Manager

  • Feb 2012 - Sep 2013

  Reporting directly to the Managing Director, I was responsible for the overall operational management of two contact centre business channels. My role was accountable for the day to day management of the team, driving of sales performance aligned to commercial outcomes, performance management, training and professional development, process improvement strategies, recruitment & selection and account management. Reporting directly to the Managing Director, I was responsible for the overall operational management of two contact centre business channels. My role was accountable for the day to day management of the team, driving of sales performance aligned to commercial outcomes, performance management, training and professional development, process improvement strategies, recruitment & selection and account management.



Poliform Australia

• Australia
• Retail
• 1 - 100 Employee

• Sales Design Consultant

  • Jan 2008 - May 2010

  Poliform launched in Sydney in 1996 and has since expanded, opening showrooms in Melbourne, Singapore, and in Kuala Lumpur. Poliform Australia represents some of Italy’s most respected furniture brands including Poliform, Arflex and Porada and lighting brands Pallucco Italia and Oluce. As Design and Sales Consultant I was responsible for sales and the end to end design and consulting cycle of Poliforms customised Italian made furniture. Roles and Responsibilities: • Assisting customers in loose furniture selection within the Poliform showroom. • Working alongside customers and/or Architects in the design of customised Italian made wardrobe and storage solutions. • Drafting, modelling and quoting design solutions based on specifications obtained and/or provided. • Final site measure alongside installation team. • Prepare final designs and PO for Italian manufacturing team. • Managing order, client relationship and relevant internal stakeholders through to distribution and installation. Responsible for generating new sales & meeting monthly sales budgets, through exceptional customer service, client consultations & up to date knowledge on products, market trends & materials. Engaging with delivery team for all major installations and projects, tracking orders through project life cycle from delivery through to completion.



Uber Dosh

• Assistant General Sales Manager

  • Apr 2005 - Oct 2007

  Uber Dosh is an Adelaide based commercial and residential custom furniture designer and manufacturer. Based within the Uber Dosh showroom I was responsible for assisting customers and commercial clients with furniture selection and/or bespoke custom furniture alternatives. Customised furniture involved taking a design brief, drafting, designing, modelling and working in collaboration with the manufacturing team up until the installation of the custom piece. Uber Dosh is an Adelaide based commercial and residential custom furniture designer and manufacturer. Based within the Uber Dosh showroom I was responsible for assisting customers and commercial clients with furniture selection and/or bespoke custom furniture alternatives. Customised furniture involved taking a design brief, drafting, designing, modelling and working in collaboration with the manufacturing team up until the installation of the custom piece.