Branch Service Manager

• Apr 2019 - Present

Home Delivery Field Manager

• Oct 2016 - Oct 2018

Responsible for accurate, prompt delivery of consumer electronics for Best BuyStrategic analyzed delivery data and implemented change managementDeveloped team strategies, selection and involvement in various company projects including field software to pro-actively communicate delivery times to clients Ensured staff members adhered to all DOT regulations Developed and maintained a company tracking system for delivery vehicles

In Home Field Manager

• Aug 2009 - Oct 2016

Implemented new business strategies that were rolled out company wide Worked with multiple peer managers to help support their business modelsSupported business model resulting in strong inter-department symmetry

Field Technician

• Apr 2006 - Aug 2009

Managed multiple business servers and softwarePerformed in-home technical service calls Upheld client data privacy according to company policy

Department Manager

• Aug 2004 - Apr 2006

Encouraged creative thinking to grow base businessAcquired, hired and developed team members

Service Technician

• Jul 2003 - Aug 2004

Diagnosed, Upgraded and repaired personal computersFace to face interaction with clients.

Sergeant

• Jul 1999 - Jul 2003