Nick Gillman
Assistant General Manager at Suburban Inns- Claim this Profile
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Topline Score
Bio
Credentials
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ServeSafe Food Protection Manager
ServSafeMay, 2023- Nov, 2024 -
TIPS On Premise
Ottawa County Department of Public HealthJun, 2022- Nov, 2024 -
Adult and Infant First Aid/CPR
American Red CrossFeb, 2023- Nov, 2024
Experience
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Suburban Inns
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United States
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Hospitality
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1 - 100 Employee
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Assistant General Manager
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Dec 2022 - Present
Responsible for assisting the General Manager with the overall operation of the hotel, maximizing revenue, and handling all guest, property, and Team Member issues that arise, while following Suburban Inns’ Core Values, local health department, and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.
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Guest Service Representative
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May 2022 - Dec 2022
Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and Marriott standards, as well as going above and beyond to ensure that guests are 100% satisfied.
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Spectrum Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Emergency Dispatcher
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Mar 2018 - May 2022
Answers emergency and non-emergency calls, remaining composed in high stress situations in order to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner. Utilizes the Computer Aided Dispatch (CAD), Records Management System (RMS), and Law Enforcement Information Network (LEIN) systems to record incidents, acquire information, and assist and direct officer response. Monitors and responds to numerous internal emergency systems including but not limited to: fire alarms, child abduction, panic alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, fume abatement, elevator status, and access control. Monitors radio, weather alert, telephone, television, and closed circuit surveillance systems to ensure accurate information regarding local and regional events is obtained and communicated to the appropriate personnel. Monitors, tracks, and coordinates officer activity, utilizing multi-frequency radio consoles to dispatch officers to calls. Show less
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Country Inn & Suites by Radisson
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Belgium
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Hospitality
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700 & Above Employee
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Front Desk Agent
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Jul 2018 - Apr 2020
Responsible for providing strong sales techniques and excellent guest service, as well as going above and beyond to ensure that guests are 100% satisfied. Responsible for providing strong sales techniques and excellent guest service, as well as going above and beyond to ensure that guests are 100% satisfied.
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The Morgan Group
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United States
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Real Estate
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200 - 300 Employee
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Leasing Professional
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Aug 2017 - Feb 2018
Responsible for executing the community’s marketing, leasing and renewal strategies to achieve occupancy, revenue and resident retention goals. Performs all activities related to leasing to new residents, providing resident satisfactions through the term of the lease, and securing resident lease renewals. Responsible for executing the community’s marketing, leasing and renewal strategies to achieve occupancy, revenue and resident retention goals. Performs all activities related to leasing to new residents, providing resident satisfactions through the term of the lease, and securing resident lease renewals.
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Crestline Hotels & Resorts
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Hospitality
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500 - 600 Employee
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Front Desk Supervisor
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Mar 2017 - Aug 2017
Supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. Accommodates hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests. Supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. Accommodates hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.
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AHC Hospitality
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United States
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Hospitality
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100 - 200 Employee
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Security Supervisor
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Sep 2016 - Mar 2017
Responsible for assisting with the daily supervision and training of Security Officers to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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Security Officer
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Mar 2016 - Aug 2016
Protects and safeguards all hotel guests and associates, their belongings and all hotel assets. Respond rapidly to requests for emergency and non-emergency assistance in a professional manner.
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Country Inn & Suites by Radisson
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Belgium
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Hospitality
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700 & Above Employee
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Front Desk Lead
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Oct 2014 - Apr 2016
Responsible for providing strong sales techniques and excellent guest service, as well as going above and beyond to ensure that guests are 100% satisfied. Responsible for providing strong sales techniques and excellent guest service, as well as going above and beyond to ensure that guests are 100% satisfied.
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Education
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Bay City Western High School
High School Diploma -
Bay Arenac Career Center
Law Enforcement
Community
