Nick Gijbels

Conversational Design Specialist at RingRing
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Contact Information
us****@****om
(386) 825-5501
Location
Limburg, Flemish Region, Belgium, BE
Languages
  • Nederlands Native or bilingual proficiency
  • Frans Professional working proficiency
  • Engels Full professional proficiency
Skills

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Bio

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Credentials

  • Intermediate Python 3
    Codecademy
    Oct, 2022
    - Oct, 2024
  • Cognigy Academy | Cognigy.AI Developer Course
    Cognigy
    Apr, 2022
    - Oct, 2024
  • Cognigy.ai Foundation Course
    Conversation Design Institute
    Apr, 2022
    - Oct, 2024
  • Build Chatbots with Python Skill Path
    Codecademy
    Jul, 2021
    - Oct, 2024
  • Learn Python 3 Course
    Codecademy
    Jul, 2021
    - Oct, 2024
  • IBM Applied AI Specialization
    IBM
    Jun, 2021
    - Oct, 2024
  • Rasa Advanced Developer Certification
    Rasa
    Jun, 2021
    - Oct, 2024
  • Rasa Developer Certification
    Rasa
    Jun, 2021
    - Oct, 2024
  • IBM Build Your Own Chatbots with IBM Watson
    IBM
    Mar, 2021
    - Oct, 2024
  • Inference Studio Certified Engineer
    Inference Solutions
    Jan, 2019
    - Oct, 2024
  • Certified AI Trainer
    Conversation Design Institute
    May, 2021
    - Oct, 2024
  • Certified Conversation Designer
    Conversation Design Institute
    Mar, 2021
    - Oct, 2024
  • AI trainer ; Interaction Design
    boost.ai
    Apr, 2021
    - Oct, 2024
  • AI trainer ; Content design
    boost.ai
    Oct, 2020
    - Oct, 2024
  • Ai Trainer ; Prediction & Analysis
    boost.ai
    Oct, 2020
    - Oct, 2024

Experience

  • RingRing
    • Telecommunications
    • Conversational Design Specialist
      • May 2020 - Present

      Responsible for building voice and chatbots on different platforms to automate customer interactions ! “Automating customer interactions, all the time! At RingRing we are passionate about automating your company’s customer interactions. Our Communication Platform is an all-in-one platform to reach your customers directly through SMS, Voice, Whatsapp and Chat- & Voicebots. A different communication tool for every need. Join the different stakeholders already using our Communication Platform today: * Customer Service * Finance * IT * HR * Sales * Marketing Ready to join the Digital Revolution? Talk to us!” Show less

  • iReachm.com
    • Belgium
    • Software Development
    • 1 - 100 Employee
    • Development / R&D Manager
      • Jan 2019 - May 2020

      -Developing new standard products on both voice and chat platforms (standard output channel integrations)-Researching on new and upcoming trends in digitalisation & how the market will be influenced-Researching interesting platforms for standard integration (CRM, Telco, Output channels,...)-Conversational design for both voicebot and chatbot-Building voicebots and chatbots on a daily basis for customers, helping them solve problems in a digital manner on multiple platforms

    • Operations manager
      • Nov 2017 - May 2020

      Operational steering of the internal teams (awareness & customer experience)Internal and external process managementCustom project managementOperational Partner steering

  • IPG.
    • Australia
    • Investment Banking
    • 1 - 100 Employee
    • Quality Officer
      • Mar 2017 - Nov 2017

    • Teamcoach
      • Sep 2015 - Mar 2017

      Written care/inbound/digital platforms

    • customer service advisor
      • Oct 2013 - Aug 2015

      Customer service advisor technical helpdesk

Education

  • Universiteit Hasselt
    Toegepaste economie (Applied economics)
    2011 - 2012
  • KU Leuven
    Toegepaste economie (Applied economics)
    2010 - 2011

Community

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