Experience

Titan Hotel Group

• United States
• Hospitality
• 1 - 100 Employee

• Regional General Manager

  • Jan 2023 - Present

• General Manager (Springhill Suites)

  • Aug 2022 - Jan 2023

  Cromwell, Connecticut, United States



Shield Hotels (Courtyard Marriott West Springfield)

• General Manager

  • Aug 2018 - Aug 2022

  West Springfield, MA



Shield Hotels (Candlewood Suites)

• General Manager

  • Mar 2018 - Oct 2018

  Windsor Locks, CT -Responsible for all day to day operations of hotel -Increased IHG "Guest Love Scores" during 8 months running the hotel through a strict focus on overall guest satisfaction -Control all hotel expenses to ensure 50% flow with revenues exceeding $2 million dollars -Developed and implemented a service culture, ensuring guest satisfaction through strong team building skills while meeting brand requirements -Serve Safe Certified 2013 & 2015 -Handled all social media channels… Show more -Responsible for all day to day operations of hotel -Increased IHG "Guest Love Scores" during 8 months running the hotel through a strict focus on overall guest satisfaction -Control all hotel expenses to ensure 50% flow with revenues exceeding $2 million dollars -Developed and implemented a service culture, ensuring guest satisfaction through strong team building skills while meeting brand requirements -Serve Safe Certified 2013 & 2015 -Handled all social media channels, providing a clear and direct message of the hotel -Collaborate with sales team to set rates for group business and new BT accounts Show less



The Procaccianti Group (Holiday Inn Hartford Downtown Area)

• General Manager

  • Mar 2017 - Dec 2017

  East Hartford, CT -Responsible for all day to day operations of hotel -Increased IHG "Guest Love Scores" year over yera through a strict focus on overall guest satisfaction -Control all hotel expenses to ensure 50% flow with revenues exceeding $6.25 million dollars -Developed and implemented a service culture, ensuring guest satisfaction through strong team building skills while meeting brand requirements -Serve Safe Certified 2013 & 2015 -Handled all social media channels, providing a clear and… Show more -Responsible for all day to day operations of hotel -Increased IHG "Guest Love Scores" year over yera through a strict focus on overall guest satisfaction -Control all hotel expenses to ensure 50% flow with revenues exceeding $6.25 million dollars -Developed and implemented a service culture, ensuring guest satisfaction through strong team building skills while meeting brand requirements -Serve Safe Certified 2013 & 2015 -Handled all social media channels, providing a clear and direct message of the hotel -Collaborate with sales team to set rates for group business and new BT accounts Show less



The Procaccianti Group (The Comfort Inn)

• General Manager

  • Feb 2014 - Mar 2017

  Providence, Rhode Island Area -Responsible for all day to day operations of hotel -Control all hotel expenses to ensure 50% flow with revenues exceeding $3.95 million dollars -Increased overall hotel revenues by $1,100,000 from 2014 to 2016 -Exceeded revenue budget by over $640,000 and GOP by $164,000 in 2016 -Developed and implemented a service culture to ensure guest satisfaction while meeting brand requirements -Oversee all Engineering responsibilities, including budgeting, ordering and scheduling



The Procaccianti Group (Sheraton Providence Airport Hotel)

• Director of Food & Beverage

  • Apr 2012 - Jan 2014

  Warwick, RI -Served as GEI champion to guarantee guest satisfaction throughout all areas of the hotel -Oversaw all aspects of staff including, supervision, hiring, training, scheduling, motivating and exiting -Collaborated with the sales team to plan, organize and execute events -Managed inventory and payroll budgets for all food and beverage services -Collaborated with the housekeeping department and the front desk to ensure in-room brand standards and guest satisfaction



Admirals Bank

• Account Executive

  • Aug 2011 - Mar 2012

  -Developed and maintained relationships with general contractors and clients across the country to provide personalized financing solutions for home improvement lending. -Strengthened departmental focus on solar industry, becoming one of the bank's leading specialists in this area. -Hosted webinars and conference calls to educate leading home improvement companies about financing options. -Worked closely with processors and underwriters throughout loan process. -Provided top… Show more -Developed and maintained relationships with general contractors and clients across the country to provide personalized financing solutions for home improvement lending. -Strengthened departmental focus on solar industry, becoming one of the bank's leading specialists in this area. -Hosted webinars and conference calls to educate leading home improvement companies about financing options. -Worked closely with processors and underwriters throughout loan process. -Provided top rate customer service to contractors and individual clients -Collaborated with marketing department in creating marketing and advertising tools to increase sales Show less



Warwick Country Club

• Food and Beverage Manager/Sales Manager

  • Apr 1998 - Jul 2011

  -Developed and maintained relationships with clients, outside vendors, and staff to organize staff and successfully execute a variety of functions. -Designed functions such as weddings, corporate golf outings, banquets, etc. to satisfy client needs -Oversaw all aspects of staff including supervision, hiring, training, scheduling, motivating, and exiting -Supervised all staff including dining room, banquet, kitchen, housekeeping, grounds crew, etc. -Collaborated with Executive Chef… Show more -Developed and maintained relationships with clients, outside vendors, and staff to organize staff and successfully execute a variety of functions. -Designed functions such as weddings, corporate golf outings, banquets, etc. to satisfy client needs -Oversaw all aspects of staff including supervision, hiring, training, scheduling, motivating, and exiting -Supervised all staff including dining room, banquet, kitchen, housekeeping, grounds crew, etc. -Collaborated with Executive Chef to develop and endorse new and unique menus and advertisements to promote a variety of special events and entrée selections -Primary contact for board members, club members, and guests for any issues or changes that occurred -Exceeded expectations of clients and their guests regarding quality of service and presentation -Provided exemplary service, earning the Warwick Country Club the esteemed title of Best Wedding Venue 2010 by TheKnot.com. -Propelled annual wedding bookings by 71 percent -Managed inventory and budgets for all departments, performing cost analysis for accounting -Prepared and processed billing for clients SKILLS AND ACKNOWLEDGEMENTS Proficient with Microsoft Word, Excel, Powerpoint, Jonas and PowerLender Show less