Experience

Extreme Music

• United States
• Music
• 1 - 100 Employee

• Information Systems Analyst

  • Oct 2019 - Present

  • Identify company process opportunities, and source new tools or systems to solve those processes.• Onboard and train 200+ employees on internal and external tech tools such as Jira, Boldchat, AWS and internal CMS.• Identified, pitched, designed and launched instance of Jira Service Desk and Confluence for 6 global offices • Create, modify, and remove user profiles from relevant systems including Jira, Boldchat, AWS, Dynamics 365, and internal CMS.• Convert existing BoldChat workflow to utilize Automatic Chat Distribution and geolocation to connect chats to appropriate global offices.• Work closely with leadership and development teams to source, review and implement external vendors for new site features or other business tools.• Coordinate work between multiple contracted developer teams on third party integrations, feature requests, and bug fixes. • Act as first line of support for internal systems, triaging feature requests to appropriate development teams.• Directly connect with client’s API systems, integrating our systems directly into their workflow.• Collaborated with various departments inside of our organization about new process improvements, collecting feedback from leadership, music, sales, and copyright teams.• Onboarded, taught and trained 2 new technical specialists. Show less

• Junior Developer

  • Jun 2015 - Oct 2019

  • Act as primary internal technical specialist, supporting both employees and external clients • Provide technical support to website end-users and escalate issues and feature requests to development team• Responsible for delivery of audio files and metadata to third party clients via hard drives, digital delivery, and third party systems. • Overhauled workflow for providing library updates to clients and third-parties by utilizing existing softwares and custom Python scripts.• Streamlined updates to third party systems by modernizing digital updates to SFTP and S3 which reduced overhead and allowed for more frequent updates.• Developed multiple Python scripts that allowed for reduced creation time and provided more format options of client hard drives.• Developed and maintained MySQL queries to provide Sales teams with Monthly and On Demand KPI reports• Provide basic administration to AWS EC2 instances and S3 buckets. Show less



L.A. Care Health Plan

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Help Desk Technician

  • Oct 2013 - Jun 2015

  • Provided onsite support for computer, network, and internal applications issues via phone and email. Documented all requests using BMC Footprints. • Responsible for new user set up by configuring and testing all relevant software and proper account access. Averaging 10 new users a week. • Acted as Liaison between users and our Network, Systems, Database, and Development teams to resolve complex tickets • Developed a C# desktop application in Visual Studio that provided technicians key Active Directory information. This allowed techs to quickly check a user’s account related info and reduced call times for such issues. Show less



School of Education, University of Wisconsin-Madison

• United States
• Higher Education
• 1 - 100 Employee

• Help Desk

  • Aug 2011 - Aug 2013

  • Responsible for troubleshooting hardware, software and network issues for faculty of the UW-Madison School of Education. • Provided AV support for classroom projectors and smart screen touch panels. • Responsible for reimaging workstations manually and using KACE imaging system • Created a Batch Script that automated the installation of assorted software from their network drive locations • Responsible for troubleshooting hardware, software and network issues for faculty of the UW-Madison School of Education. • Provided AV support for classroom projectors and smart screen touch panels. • Responsible for reimaging workstations manually and using KACE imaging system • Created a Batch Script that automated the installation of assorted software from their network drive locations