Experience

Polonious Systems

• Australia
• Software Development
• 1 - 100 Employee

• Sales and Marketing Manager

  • Jul 2021 - Present

• Senior Systems Configurer, ISO Systems Manager

  • Jul 2017 - Jan 2023

  I joined Polonious after working with them in my role in Curtin's Student Discipline team. My favourite part of that role was working on setting up their new Polonious system, and after some time working with them as a client they were impressed with how quickly I picked up the system, how I translated complex Misconduct Rules into workflows, and how I translated between a (self confessed) non 'techy' boss and the developers at Polonious. They offered me the opportunity to take on my favourite part of my role full-time, working remotely from Perth, mostly with Perth clients, and I jumped at the chance.My role now revolves primarily around business analysis and customer relations, backed up with necessary technical skills - I am not a developer, but I pick up what I need including modifying SQL (though I'm not 'fluent') some Java/Freemarker script, and some HTML. I conduct workshops with clients, to understand their processes, visualise these as logic trees, and then implement them as workflows in the Polonious system, by setting up email alerts, decision forms, links between actions, and so on. I also work indirectly, as business-analyst-as-translator, understanding customer needs relayed in non-technical language and translating them into technical specifications for developers. Due to these 'translation' skills, I am also the primary writer of customer focused 'How To' guides for our user group.I also run project management on my own projects, and have been training in Agile PM in my own time. I have also taken on partial responsibility as a joint Systems Manager for documentation, auditing, and process improvement as part of ISO9001 and 27001 certification.I am now located in Sydney, working from the head office - or more accurately, working from home now due to covid! Show less



Curtin University

• Australia
• Higher Education
• 700 & Above Employee

• Student Discipline and Appeals Officer

  • Jan 2017 - Jul 2017

  My main role involves the investigation of student discipline issues and administration of student discipline processes, including organising and supporting penalty hearings and appeal hearings.Our team has also recently introduced a new, online system for managing this process, and I have been heavily involved in development, roll out, and end user support of this system. I translate the discipline process, as specified by the Statutes and Rules governing the University, into workflows and system requirements which I can either build myself, using the configuration options already available, or pass on to the developers for implementation as new configuration options.As with my previous roles, I have quickly become proficient at the technical aspects of the role, including learning some of the coding tools the developers use, so that I can become self reliant and efficient in rolling out the new system, rather than having to wait for support. I have also demonstrated a high level of skill at translating user requirements into technical solutions, and between 'user-speak' and 'techno-speak' when working with developers. Show less

• Administrative Officer - Recruitment

  • Aug 2016 - Jan 2017

  I am employed on a short term contract to assist Curtin Recruitment with implementing a new position management policy and process with greater oversight required by the Vice-Chancellor. This policy resulted in a significant increase in record keeping workload for the Recruitment team, and existing systems were unable to cope, so the Recruitment team purchased a new recruitment database as a stopgap until an integrated system could be sourced via tender. I was hired to help set up the new database, develop a bi-weekly reporting system, help to refine the overall position approval process, and perform the daily data entry required for tracking business cases and approvals for positions.Utilising my experience with databases from CBS, it took me less than 2 hours from seeing the database for the first time to set up the bi-weekly report within the database reporting tool, with only minor tweaking required after the first test report was produced. The resultant report required manual formatting and filtering to send individual HR representatives reports specific to their area, a process which I streamlined as much as possible, using formulae and filters, until I reached the limits of my existing capabilities.At that point, I could see that a large part of the processing of the spreadsheet could be automated using a macro, however I had never written one before. In slow periods at work, and in my own time, I researched macros, learnt some basic macro programming, and within 5 hours of attempting my first macro I had built and refined something which took the original, organisation wide report, formatted it, filtered it, separated and saved it into individual reports for each organisational unit, cutting the time it takes to produce and send the bi-weekly report from 90 minutes to less than 30 minutes. Show less

• Administrative Officer - CBS Accreditation

  • Jul 2015 - Jul 2016

  I was employed with the Curtin Business School Accreditation team to enter data, build queries, and generate, manipulate, and format reports to answer questions regarding various accreditation criteria. I am proficient at Excel functions including formulae, lookups, and pivot tables.I have also developed a Blackboard site to collate supplementary information for the our accreditation efforts, and I am proficient in the use of both Blackboard and the Echo360/iLecture lecture recording system. I have also become proficient in Adobe Acrobat through preparing material for the Blackboard site, by creating searchable PDF copies of reports, designing and copy editing staff profiles, and so on.The CBS Accreditation team was instrumental in recently achieving AACSB accreditation for the Curtin Business School. AACSB is the world's oldest, most recognised form of professional accreditation that an institution and its business programs can earn. Show less

• Deployment Officer

  • Jan 2015 - Jul 2015

  Upon completion of my Honours year at university, I resumed my role as a casual Deployment Officer at Curtin, while seeking further long term work.As before, my responsibilities involved the deliveries, set up, and relocations of new PCs and other IT equipment, as well as asset management via Microsoft System Center Service Manager. I was also involved in some minor troubleshooting, to the extent of identifying issues and passing them along to the relevant specialist team.One particular highlight during my time in this position was when I replaced the laptop for a staff member who is vision impaired. He had extra requirements for his installation, such as a special headset and screen reading software, which required extra time as well as collaboration with a third party software provider. I was able to get him set up according to his requirements, and was glad to have the opportunity to provide him with extra help. Show less



The University of Western Australia

• Australia
• Higher Education
• 700 & Above Employee

• Casual Tutor - Organisational Behaviour

  • Feb 2013 - Nov 2014

  While studying for my BA at UWA I also worked as a Casual Tutor at the UWA Business School, teaching MGMT1135 - Organisational Behaviour. My responsibilities included explaining lecture and textbook content and running practical activities in class, as well as marking and providing feedback on assignments, answering student queries, and some administration. I am very confident and proficient at public speaking and training, including the explanation of complex content in an engaging and easy to understand format. I am also very experienced and proficient at analysing and editing writing for logical structure and flow. Show less

• Deployment Officer

  • Jul 2012 - Dec 2013

  While studying for my Bachelor of Arts, I worked as a casual for Curtin University IT Services. I left at the end of 2013 so I could concentrate on my Honours year, and returned in 2015 while looking for full time work. My responsibilities involved the deliveries, set up, and relocations of new PCs and other IT equipment, as well as asset management via Microsoft System Center Service Manager. I was also involved in some minor troubleshooting, to the extent of identifying issues and passing them along to the relevant specialist team. Show less



Beer Wine & Spirits

• Packaging and Containers Manufacturing

• Liquor Assistant

  • 2011 - Oct 2012

  After leaving full time work at iiNet to return to university, I joined Beer Wine & Spirits as a casual Liquor Assistant. My duties involved customer service and checkout operation, as well as stocking and presentation, and liquor licencing compliance. Later, I supervised and trained newer staff, and managed the store when the Manager and Assistant Manager were unavailable. While working at BWS, I obtained my Responsible Service of Alcohol certification, as well as 'Approved Manager' certification, though the latter has since lapsed as I no longer work in the industry. I worked mostly at the East Perth store, which is one of the busiest in Perth, and also one of the most diverse with regard to clientele. I learned to be adaptable when serving customers, as at any time I could go from selling a businessperson a bottle of Penfolds Grange to selling Passion Pop to a regular. I also became very proficient at de-escalating situations with intoxicated customers who had been refused service. Show less



iiNet

• Australia
• Telecommunications
• 500 - 600 Employee

• Solutions Officer

  • 2009 - 2011

  During my time in the Solutions team, I resolved escalated complaints on behalf of senior management; investigated complaints lodged with the Telecommunications Industry Ombudsman; advised call centre staff on billing and credit management requirements in the Telecommunications Consumer Protection Code, and; calculated Customer Service Guarantee Credit for phone service disruptions. I became highly proficient in the application of company policy, industry codes, and legislative requirements to complex situations, often involving unhappy customers. My analytical reasoning skills, honed here and further expanded in my philosophy degree, as well as my patience and clarity when explaining complex issues to customers, make me an excellent fit for any role requiring application of policy, investigation of issues or complaints, and dispute resolution. Show less