Nick Escott
Vice President of Network Engineering at PacketFabric- Claim this Profile
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Bio
Jacob Kerr
When Nick came to Everest I was in charge of breaking in and training all new tech support representatives. It was a trial by fire as we didn't have the time to hand hold new people with out call center being so small. Normally it would be a day of watching me take calls and explain the tools we use and how our software works and the second day would be putting them on the phone and help them through calls. When I started working with Nick it was obvious he was more the qualified to do this job, he picked up everything with only being told once and by the end of the first day was working on his own after breezing through our systems. It was also fun to work with Nick even on his bad days he would make you laugh. He was a great co-worker, always stepped up to any challenge, worked well with his team and always wanted to learn more. I hope to some day work with him again and know that anyone is lucky to have him as a co-worker or part of their company.
Jacob Kerr
When Nick came to Everest I was in charge of breaking in and training all new tech support representatives. It was a trial by fire as we didn't have the time to hand hold new people with out call center being so small. Normally it would be a day of watching me take calls and explain the tools we use and how our software works and the second day would be putting them on the phone and help them through calls. When I started working with Nick it was obvious he was more the qualified to do this job, he picked up everything with only being told once and by the end of the first day was working on his own after breezing through our systems. It was also fun to work with Nick even on his bad days he would make you laugh. He was a great co-worker, always stepped up to any challenge, worked well with his team and always wanted to learn more. I hope to some day work with him again and know that anyone is lucky to have him as a co-worker or part of their company.
Jacob Kerr
When Nick came to Everest I was in charge of breaking in and training all new tech support representatives. It was a trial by fire as we didn't have the time to hand hold new people with out call center being so small. Normally it would be a day of watching me take calls and explain the tools we use and how our software works and the second day would be putting them on the phone and help them through calls. When I started working with Nick it was obvious he was more the qualified to do this job, he picked up everything with only being told once and by the end of the first day was working on his own after breezing through our systems. It was also fun to work with Nick even on his bad days he would make you laugh. He was a great co-worker, always stepped up to any challenge, worked well with his team and always wanted to learn more. I hope to some day work with him again and know that anyone is lucky to have him as a co-worker or part of their company.
Jacob Kerr
When Nick came to Everest I was in charge of breaking in and training all new tech support representatives. It was a trial by fire as we didn't have the time to hand hold new people with out call center being so small. Normally it would be a day of watching me take calls and explain the tools we use and how our software works and the second day would be putting them on the phone and help them through calls. When I started working with Nick it was obvious he was more the qualified to do this job, he picked up everything with only being told once and by the end of the first day was working on his own after breezing through our systems. It was also fun to work with Nick even on his bad days he would make you laugh. He was a great co-worker, always stepped up to any challenge, worked well with his team and always wanted to learn more. I hope to some day work with him again and know that anyone is lucky to have him as a co-worker or part of their company.
Experience
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PacketFabric
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United States
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Software Development
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1 - 100 Employee
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Vice President of Network Engineering
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May 2023 - Present
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Unitas Global
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United States
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Telecommunications
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100 - 200 Employee
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Director Of Network Operations
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Nov 2021 - Jun 2023
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Sparklight
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United States
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Telecommunications
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300 - 400 Employee
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Manager of Core Network Engineering
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Oct 2018 - Nov 2021
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Sr. Network Engineer
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Oct 2015 - Oct 2018
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Consolidated Communications
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Telecommunications
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700 & Above Employee
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Sales Engineer
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Jun 2014 - Feb 2015
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Network Engineer III
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Jun 2010 - Jun 2014
Recommend and implement network improvements, changes, and expansion.Routing policy, network architecture and topologies, customer policies, new products and equipment selection for SureWest KC network.Provide Engineering Tier III support to all business units within SureWest.
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SureWest Communications
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United States
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Telecommunications
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100 - 200 Employee
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Business Repair Tech
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May 2008 - Jun 2010
Job encompasses support and implementation of a wide range of devices to support delivery of our T1, Fiber, and Coax data and voice services. We troubleshoot everything from the head-end to the customers premise. Day to day work includes working with Lucent, Metaswitch, Cisco, Adtran, and many other brands of equipment. Job encompasses support and implementation of a wide range of devices to support delivery of our T1, Fiber, and Coax data and voice services. We troubleshoot everything from the head-end to the customers premise. Day to day work includes working with Lucent, Metaswitch, Cisco, Adtran, and many other brands of equipment.
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Everest Connections
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Telecommunications
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1 - 100 Employee
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NOC Surveillance Tech
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Jun 2006 - May 2008
Monitored over 30,000 network elements.Isolate trouble on a HFC network and work with technicians and engineers to facilitate repair.Experience using Netcool, Cheetah, Pathtrak, and many other monitoring and troubleshooting tools for HFC networks.
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Technical Support Representative
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Oct 2005 - Jun 2006
Troubleshooting and technical support for residential customers of Everest Connections.Basic support of HFC products. Work directly with customers to resolve trouble issues and answer technical questions.
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Community
