Experience

Hawthorn Leisure
• Recreational Facilities
• Business Development Manager

  • May 2015 - Present


Ei Group

• Business Consulting and Services
• 1 - 100 Employee

• Regional Manager

  • Aug 2012 - May 2015

  After developing my skills further at Iceland, I joined Enterprise Inns to take up the position of Regional Manager looking after concept sites in North Wales. I had to quickly adapt to a new way of working, and a new industry, whilst ensuring I still delivered the required KPI's. The role requires a detailed understanding of each different outlets accounts, trading style and customer profile. As these sites are run by tenants, who do not directly report to myself, building trust and rapport is essential to maintain an effective working relationship. I have been running a second Region since the resignation of another RM in March. This has been challanging, but rewarding, as it has helped develop my skills further. Show less



Iceland

• Events Services

• retail store manager

  • Oct 2009 - Aug 2012

  I joined Iceland in order to further my career and help in achieving my goal of becoming an area manager. Within 10 months at the Stretford store, I have halved stock loss from £19k last year, to £9k this year. In this time I have built a new and motivated team that now deliver consistently high standards of merchandising and customer service. The store recently achieved its first ever non red audit and its first 100% mystery shop, all this achieved in line with the salary budget. In October I changed the way we operate home delivery in store, an important integral part of the Iceland business. This has resulted in the store growing its delivery business from an average of 110 deliveries a week to over 150 a week. I was also recognised as the 'Store Manager of the Year' at the Area Conference for the positive influence I have had on the store in such a short period of time, and after only being with the company for 12 months, I was asked to sponsor new managers who join the area and help with their training. Show less



Sainsburys

• General Merchandise Manager

  • Feb 2009 - Oct 2009

  After being made redundant when Woolworths collapsed, I was approach by Sainsbury and offered a position as a General Merchandise Manager, with the view to development through to Duty Manager. In this role, I managed a team of colleagues to deliver excellent standards in the fast pace supermarket environment, where every inch of space has to delivery sales. On average the department took around £55k per week, had a wastage target of £150 per week, and a shrinkage target of 0-5%. During my time at Sainsbury, I gained my personal licence for the sale of alcohol, and trained in many of the food aspects of the stores operation, such as managing store food safety and temperature control systems, all as part of my development to Duty Manager, and necessary as I ran the store on a regular basis. I was given the responsibility of coordinating and controlling the full store inventory that happened in August, a big responsibility for someone new to the business, a challenge I rose to and succeeded in. Show less



Woolworths

• South Africa
• Retail
• 700 & Above Employee

• Retail store manager

  • Aug 1994 - Jan 2009

  Worked in many stores and as a refit manager during this time. Retail Store Manager : Oldham September 2006 – Jan 2009 A two floor store which is over 21,000 square feet in size, taking £5 million per annum. I reduced the shrinkage from 2.5% to 0.6% within 18 months, and made a saving to budget of £70k. Manage a store team of 80 colleagues, serving 15,000 to 20,000 customers a week. Saved £5k in salaries in the last year with out affecting store standards through clear communication, training, coaching, performance management, and developing a strong team culture. Project manager, store refit programme: Country wide January 2006 - August 2006 An 8 month project running store refits around the country in a high profile position. Responsibility for the planning and execution of each stores’ de merchandising, refit and re merchandising with in a ten day widow, and the delivery of high standards through the team. Management of people from different functions with differing skill levels. A challenging and demanding role that made me utilise my planning, empowerment, organisational, CPA creation, and people skills to the maximum. My success in this role secured my next step to one of the regions more high profile stores. Retail Store Manager of: Salford :The store has an annual turnover of £3 million, employs 35 part and full time colleagues and deals with an average of 8000 customers per week. Cut shrinkage here by £35k in a very difficult environment. Swinton : Increase sales 6%, reduced shrinkage by 1.5% a saving of £20k to budget. Cheethamhill : Level sales, reduced shrinkage by 2% a saving of 4k to budget. Chorlton : Increased sales 10%, reduced shrinkage by1.5% a saving of £8k to budget. I joined Woolworths as a graduate trainee in September 1994, by the start of 1996 I had progressed to my first store management role (Chorlton) with a turnover of £1.5 million per annum. Show less