Experience

Pat Robson & Company Ltd

• United Kingdom
• Real Estate
• 1 - 100 Employee

• DIRECTOR

  • Mar 2018 - Present

• HEAD OF PROPERTY MANAGEMENT

  • Sep 2010 - Mar 2018

  • Responsible for the daily management of a portfolio of over 700 properties.• Manage a team of Branch Managers, Property Managers and Sales and Lettings Negotiators.• In depth knowledge of Property Management, Lettings, Sales and Valuations.• Fellow of ARLA • Brought into role to implement changes to support growth of company, working alongside Company Directors to drive this within the management team.• Further develop and implement customer service strategy to remain market leaders.Responsibility for company budget and turnover. Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• SALES MANAGER FOODS AND CAFE

  • Feb 2008 - Sep 2010

  • Store turnover £40million.• Department turnover £25million.• Responsible for a team of 4 Section Co-ordinators and 70 advisors split across service, stock and café.• Acted as liaison between head office, store and contractors for foods and cafe.• Monitoring of on site contractors on a daily basis, ensuring policy layout/visual standards were implemented and maintained for foods and cafe areas.• Responsible for all aspects of food due diligence and compliance, ensuring adherence to health and safety and trading standards.• Accountable for driving sales, performance management/development of the team, absence management and delivering the cost line including management of the staffing budget.• Implementation and delivery of corporate service standards. Show less

• MANAGER FOODS/CAFE/OPERATIONS

  • Mar 2007 - Feb 2008

  • Store turnover £18million.• Responsible for a team of 3 Section Co-ordinators and 40 advisors.• Held ‘Number 2’ role, supporting store manager in delivery of store and business initiatives.• Responsible for all elements of due diligence across foods, general merchandise and operations, ensuring store met compliance and trading safely standards.• Liaison manager for internal and external auditors.• Accountable for driving sales, performance management/development of the team, absence management and delivering the cost line including management of the staffing budget.• Delivered regional training sessions as part of Corporate Christmas Roadshows.• Implementation and delivery of corporate service standards. Show less

• SALES MANAGER GENERAL MERCHANDISE

  • Mar 2006 - Mar 2007

  Section turnover £18million.Responsible for a team of 3 Section Co-ordinators and 40 advisors.Responsible for all elements of GM due diligence and ensured adherence to pricing and ticketing compliance standards.Delivered the most successful Christmas trade period the menswear department had to date. Highlights include having the number 1 Knitwear and number 1 Socks and Accessories departments for the Business.Accountable for driving sales, performance management/development of the team and delivering the cost line, including management of the staffing budget.Implementation and delivery of corporate service standards.Part of regional recruitment team to bring new managers into the business. Show less

• SALES MANAGER FOOD AND OPERATIONS

  • Oct 2004 - Mar 2006

  Store turnover £12million.Accountable for 4 Section Co-ordinators and 50 advisors. Responsible for all elements of due diligence, health and safety and operations, ensuring store met compliance standards including food health and safety and trading standards.Accountable for full backstage operation, liaison between store, head office, depot and contractors.Regular travel to our logistic suppliers to review operation and to ensure best practice being achieved.Overseen appointment of health and safety officer, and managed co-ordination of all aspects of compliance training.Lead manager during the recruitment campaign for selection of store customer advisor team.Identification of sales opportunity to introduce Newspapers and Magazines to store catalogue, generating 3K sales/week. Due to this success, this format was then rolled out to future store openings.Delivered regional training sessions as part of Corporate Christmas Roadshows.Accountable for driving sales, performance management/development of the team and delivering the cost line including management of the staffing budget.Implementation and delivery of corporate service standards. Show less

• SECTION MANAGER NEW STORE OPENING

  • Jan 2004 - Oct 2004

  • Project management role as this was a new store opening. Acted as liaison between head office, store and contractors.• Set up of due diligence and compliance standards, worked alongside health and safety officer to ensure trading safely and all staff training in place.• Monitoring of on site contactors on a daily basis, ensuring standards and attention to detail.• Lead manager during the recruitment campaign for selection of store customer advisor team.