Experience

Frasers Group

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Jan 2013 - Present

  • Leading and managing the team within store and providing support to the Area Manager• Working closely with the Area Manager to continually improve performance and drive KPI's• Nominated Fire Marshall, COSHH trained, and Adhering to workplace Health and Safety• Understanding of legal requirement when selling insurance to customers• Attaching products to maximise transactional value - link selling & up selling• Responsible for cashing up tills and finding any discrepancies• Adhering to strict security measures for weekly collections• Managing change levels in tills and changing up cash at local bank when needed• Managing stock levels and regular stock audits• Identifying any issue from stock audits and resolving where possible• Managing the Profit & Loss and maximising every sales opportunity• Inspiring and motivating team members to deliver excellent customer service• Coaching and developing team members in all aspects of their role• Demonstrating strong leadership skills• Building rapport with customers and staff• Reporting to internal stakeholders• Supporting team with unexpected challenges as a result of Covid• Actioning weekly promotional updates in the store• Rostering team to ensure adequate staffing levels• Trusted keyholder and on call for any out of hours emergencies• Compliant with GDPR• Excellent communication and interpersonal skills• Maintaining calm and resilient when under pressure• Delivering exceptional customer service • Managing customers expectations• Dealing with high level complaints• Resolving customer complaints• Dealing with general queries• Working unsociable hours in line with key product launches• Support team members with professional development• Ability to adapt to changing priorities Show less

• Sales Assistant

  • Jan 2010 - Jan 2013

  • Delivered a high standard of excellent customer service at all times• Built relationships with the store's local gaming community to ensure loyalty and customer retention• Giving expert product knowledge to our customers - matching products • Keeping up to date with the latest gaming news and using this knowledge to make sales• Being friendly, honest and approachable and built great working relationships• The ability to work on your own initiative and able adapt to changes• Being reliable and a team player Show less