Quality Assurance

• Mar 2022 - Present

Regional Practice Manager - Brisbane AMP Advice

• Jul 2021 - Dec 2021

Reporting to the Head of Advice East, this role has 12 direct reports and is responsible for leadership, strategic and tactical planning to ensure service excellence and compliance for all clients. Key responsibilities include managing an active client engagement of around 1000 clients, developing new client engagement opportunities, ensure revenue targets are met with the team and each adviser, week to week management of service standards, financial compliance monitoring and reporting, engaging key stakeholders, advice and workflow monitoring and optimisation. Achievements: Ongoing management of team during significant change of owner ensuring minimal impact to staff engagement and productivity during the transition to the new owner Successfully increased revenue by $400,000 through managing re-engagement of over 80 clients through reactivating advice services. Refreshed and reduced over 500 outdated individual tasks increasing adviser visibility of their task list and faster operational compliance and reporting, resulting in estimated staff savings 3 hours per week (30 hours team saving per week). Managing execution of new Group wide annual advice contracts to ensure revenue is stabilised. Limited loss of clients to 5% or $50,000.

Partnership Manager / Project Manager

• 2014 - Jul 2021

Reporting to General Manager – Qld, the Partnership Manager was responsible for key relationship management (including management of projects) and between self-employed Practice Principals, their Practice staff and the licensee. Central to the relationship is understanding the Principals core values and motivation and unpacking their personal and business goals to explore and evaluate the business direction. Experience in managing projects for all stakeholders internally with the licensee and tailored projects within small businesses. Achievements: Key Relationship Manager to 18 Self-Employed Practices building excellent relationships through managing the relationship at the Principal / owner / director level. Responsible for a combined 37 Authorised Representatives and 12 Accredited Mortgage Consultants as well as over 62 support staff. Experience in project management through leading and engaging stakeholders (senior management and a panel of 18 practices) and clients to complete significant project delivery on time for: fee for no service, master term contractual changes (twice), lookback project (ASIC 10 year review), Audit Review refresh, PwC Panel wide Audit, Grandfathering commission removal, business start up sponsor, mergers and acquisitions and authorised representative legislative changes for ASIC. I have experience understanding and leading policy changes supporting the executive team as a result of legislative or business practice requirements. I have assisted design, strategic and directly responsible for executing the policy plans through working groups in the financial advice industry; some examples include Annual Advice Agreements, Providing Financial Advice, Education and Training requirements, Conflicted Remuneration, Referral Agreements and Licensee Agreements. Project Manager for Area Practice Meetings, Technology Adoption, Policy changes, Business Start Up, Mergers and Acquisitions and Legislation changes.

Financial Advice Manager

• Aug 2013 - Nov 2014

Senior Quality Advice Consultant

• Feb 2013 - Jul 2013

Quality Advice Consultant

• May 2010 - Feb 2013

Associate Relationship Manager

• Jan 2008 - May 2010

Senior Adviser Services Consultant

• May 2006 - Jan 2008