Nick Anderson
Service Operations Supervisor at Ohio Cat- Claim this Profile
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Topline Score
Bio
Credentials
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Caterpillar Flagship 2016
Caterpillar Inc.Sep, 2016- Nov, 2024 -
Warranty Technician Certification
Caterpillar Inc.Nov, 2015- Nov, 2024 -
2007 EPA ACERT Truck Engines
Caterpillar Inc.Mar, 2015- Nov, 2024 -
Cummins North American Warranty
Cummins Inc. -
Fire Apparatus Maintenance & Fire Pump Testing
Weis Fire & Safety
Experience
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Ohio Cat
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United States
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Machinery Manufacturing
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500 - 600 Employee
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Service Operations Supervisor
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Feb 2014 - Present
* Supervise day to day operations of service department while interfacing with customers, parts department employees and service technicians. * Communicate company vision, mission, basics and philosophy to all employees * Select and develop the necessary manpower to maintain a functional shop in line with the overall company policies and forecasts. * Assist in the development and supervise the execution of annual training program for technicians. * Administers and maintain adequate, neat and safe offices, shop area, service vehicles and shop personnel. * Provide input to the Product Support Manager for changes to the service department's philosophy, strategy, capital investments and budgets. * Maintain exceptional customer service standards. * Direct and review established flow of job quotes, work orders, work in process, job closing routines, time cards, expenses and overtime approval. * Assist in the development of rebuild practices, flat total programs, sales promotion programs and general repair level guidelines. *Handle necessary customer contacts and disputes. *Safe guard company property and equipment. *Work in conjunction with PSSR, sales, and rental department employees. *Preparation of all warranty claims.
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Joe Johnson Chevrolet
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Automotive
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1 - 100 Employee
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Service Supervisor
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May 2011 - Feb 2014
* Oversee and manage all day-to-day operations at the center(s). * Manage profit/loss generation, performance improvement, effective utilization of all company assets * Support efforts of sales personnel to increase sales and improve profitability. * Handle house accounts and regularly call on customers. * Provide plans to improve service productivity and service quality. * Increase growth of sales and profit generation and improvement. * Ensure compliance with all company policies and procedures. * Handle Employee selection and retention
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Tire Discounters, Inc.
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United States
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Motor Vehicle Manufacturing
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400 - 500 Employee
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General Manager
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Oct 2002 - May 2011
* Oversee and manage all day-to-day operations at the center(s). * Manage profit/loss generation, performance improvement, effective utilization of all company assets * Support efforts of sales personnel to increase sales and improve profitability. * Handle house accounts and regularly call on customers. * Provide plans to improve service productivity and service quality. * Increase growth of sales and profit generation and improvement. * Ensure compliance with all company policies and procedures. * Handle Employee selection and retention
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Education
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Edison State Community College
Community
