Experience

Ray Catena BMW of Westchester

• Computer Networking Products
• 1 - 100 Employee

• Client Support Specialist

  • Mar 2021 - Present

  -Skillfully assisted customers over the phone and in person, solving technical issues while answering questions in a timely and professional manner.-Provided comprehensive product information to customers throughout the sales process, with exceptional customer service.-Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. -Skillfully assisted customers over the phone and in person, solving technical issues while answering questions in a timely and professional manner.-Provided comprehensive product information to customers throughout the sales process, with exceptional customer service.-Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

• File Clerk

  • May 2019 - Jan 2020

  -Led and assisted by creating goals and initiatives to reduce five months backlog which increased positive customer service trends.-Responsible for maintaining paper and electronic records, including receipts, contracts, and invoices.-Ensured that information is easy to locate when needed by either sales or service departments. -Led and assisted by creating goals and initiatives to reduce five months backlog which increased positive customer service trends.-Responsible for maintaining paper and electronic records, including receipts, contracts, and invoices.-Ensured that information is easy to locate when needed by either sales or service departments.



Ocean Beach Surf and Sport

• Store Manager

  • May 2018 - Aug 2018

  -Utilized management skills for the store to operate efficiently under high-pressure situations.-Understood and used a Point of Sales system to process cash and credit transactions.-Generated repeat business by responding to customer concerns with friendly and knowledgeable service. -Utilized management skills for the store to operate efficiently under high-pressure situations.-Understood and used a Point of Sales system to process cash and credit transactions.-Generated repeat business by responding to customer concerns with friendly and knowledgeable service.



BLB Hauling Inc.

• United States

• Assistant, Assistant Site Manager, Billing Manager

  • May 2016 - Aug 2017

  -Monitored worksite personnel to maintain high levels of quality and performance.-Maintained daily communication with subcontractors and inspectors to drive forward the progress of the project.-Modified plans in response to delays, bad weather, or construction site emergencies to ensure projects ran smoothly. -Monitored worksite personnel to maintain high levels of quality and performance.-Maintained daily communication with subcontractors and inspectors to drive forward the progress of the project.-Modified plans in response to delays, bad weather, or construction site emergencies to ensure projects ran smoothly.