Experience

Indepth Solutions, Inc

• United States
• Information Services
• 1 - 100 Employee

• Vice President Of Operations

  • Feb 2013 - Present

  Indepth Solutions is an industry leading national title research company and owns and operates DBA Covenant Closing & Title Services, a regional title insurance company in Florida.● Manage operations for both business units across 6 offices, P&L and budget responsibility with special focus on project management, process improvement, and data driven solutions. o Re-engineered production workflow processes resulting in a 40% increase in output capacity. o Instrumental in development and roll out of patent pending business method, resulting in doubling market share within our Florida market. o Decreased operating expenses by 3% through volume-based contract negotiations. o Led the set up and implementation of third-party AI technology resulting in 300% increase in 5-Star reviews. o Identified, developed, and rolled out a new product line, adding an 8% increase in sales. o Key contributor to the acquisition of two Florida-based full-service Title Companies and three subsequent new market entries. o Custom-built automated workflows within ResWare production software. o Nationally recognized as an expert panel member for innovative use of workflow design within the title industry. o Responsible for all data analysis and metric-based reporting.● Instrumental in building the company culture and developing internal communication structures. o Facilitate executive level annual and quarterly strategic planning meetings. o Improved internal communication, cross-departmental alignment, and instilled a cadence of accountability through the implementation of EOS (Entrepreneurial Operating System). o Established structure for bi-weekly employee check ins and enhanced annual review process that improved employee feedback, work-life balance, and employee morale. o Developed a new hiring process by defining candidate profiles. Conducted 75+ interviews. o Achieved the top 10 Best Places to Work in Idaho ranking year over year. Show less

• Research Department Manager

  • Jan 2011 - Feb 2013

  ● Provided leadership, training, and oversight for title research team of approx. 10 people. ● Client facing service responsibility; team hit all productivity targets, surpassed industry standards for accuracy and quality. ● Developed training programs, procedural manuals and created KPI’s increasing internal productivity by 20% and improving Quality from 93% to 98.5%.

• Real Property Title Researcher

  • Jul 2010 - Jan 2011

  ● Responsible for property title searches; quickly surpassed all productivity and accuracy targets, becoming top performer in department.