Experience

Alaska Wildland Adventures

• United States
• Travel Arrangements
• 1 - 100 Employee

• Lodge Manager

  • Mar 2022 - Present

  - Manage premier eco-lodge in remote wilderness setting of Kenai Fjords National Park- Oversee staff of 26 employees in all aspects of hospitality, culinary, maintenance and guided trip departments - Manage budgeting, scheduling and payroll for all staff - Facilitate thorough training of each department

• Trip Leader

  • May 2021 - Oct 2022

  - Lead private multi-day group tours through Alaska's Kenai Peninsula and Denali National Park- Display and present knowledge of local flora, fauna and geography, as well as geological and human history - Responsible for safety and well-being of all guests- Provide outstanding customer service ensuring life-long memories and genuine Alaskan experiences



AmeriCan Adventures

• United States
• Travel Arrangements
• 1 - 100 Employee

• Adventure Tour Guide

  • Mar 2018 - Oct 2022

  - Display strong time-management skills researching and coordinating activities for US/Canadian road trips, ranging from 7-30 days - Responsible for budgeting included and optional activities, as well as all restaurants and food shopping amongst groups - Create reservations for hotels, hostels, and campsites for entirety of the trip - Serve as a country-wide / local guide, providing walking city tours, as well as guided hikes through national parks - Provide knowledge regarding the entire US, including but not limited to: national history, local history, cities, national parks, flora and fauna, animals, and much more - Serve as CDL-certified commercial driver for up to ten hours per day - Display HR abilities, creating happiness and emotional well-being for up to 13 passengers representing many different cultures - Organize and provide all receipts to Accounting department upon completion of trip



FoxTales

• Advertising Services
• 1 - 100 Employee

• Operations Manager

  • Jul 2015 - Nov 2016

  - Build inventory tracking system for all equipment in California and NYC offices - Serve as POC for all Vendor relations including custom print jobs, freight shipments, and deliveries - Oversee Warehouse Manager to ensure all day-to-day responsibilities are completed thoroughly and efficiently - Assist in HR duties such as the creation of an Employee Handbook and interviewing new hires - Advertise, recruit, interview, hire, train, schedule and act as POC for all Brand Ambassadors both locally and countrywide - Advertise, recruit, interview, hire, train, and act as POC for Career Counselors, Graphic Design, Marketing, and Web Design Interns - Improve internal communication by creating documents including: Shipping/Receiving plan, Event Feedback form, Internal Suggestions form, Inventory Tracker, and more - Increase revenue by leading on-site sales with clients within corporate events



Yardi

• United States
• Software Development
• 700 & Above Employee

• Account Manager

  • Jun 2013 - Mar 2015

  - Oversee implementation of the Yardi PopCard product for 100+ Clients’ entire portfolio of properties - Coordinate and lead Kick Off Calls with Corporate Management staff to establish POC's and project deliverables - Work directly with Training and Technical Teams to provide personalized client training ensuring knowledge of Yardi PopCard - Manage up to 150 property implementations at any given time - Assist with training new hires in a dynamic technical environment - Complete challenging projects with short time frames - Promote efficiency at weekly meetings by providing input to improve implementation process - Research, analyze and resolve software functionality and reporting issues for clients - Serve as the single point of contact for 10+ companies by providing quality customer service after implementations are complete



East West Ice Palace

• Artesia, CA

• Supervisor

  • Apr 2012 - Jun 2013

  - Oversee staff of 6-10 employees to facilitate daily routines of the Ice Rink, Box Office, Fitness Center, Pro Shop, Skate Guard, and Snack Bar - Held Acting Commissioner position of the East West Adult Hockey League - Responsible for scheduling and cash management of 25+ teams, providing excellent customer service to all Captains and over 300 players - Marketing and recruiting more teams to increase revenue - Scheduled staff and maintained inventory for Snack Bar, Skate Guard, Fitness Center and Referees - Implemented social media marketing ideas increasing revenue and brand recognition



U.S. Lawns

• United States
• Facilities Services
• 100 - 200 Employee

• Market Manager

  • Jan 2011 - Jun 2011

  - Acted as a direct communication link between U.S. Lawns and Property Managers of numerous commercial properties including condominium associations and large businesses - Initiated and coordinated appointments with Property and Regional Managers to ensure and guarantee quality, customer service and satisfaction of all landscape maintenance and snow removal needs - Prepared and presented individual customized bids based on specific needs requested per site and location - Acted as a direct communication link between U.S. Lawns and Property Managers of numerous commercial properties including condominium associations and large businesses - Initiated and coordinated appointments with Property and Regional Managers to ensure and guarantee quality, customer service and satisfaction of all landscape maintenance and snow removal needs - Prepared and presented individual customized bids based on specific needs requested per site and location



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• College Program Intern

  • Aug 2009 - Jan 2010

  - Operated and carried out responsibilities for guest safety and customer service at the attraction “Test Track” in EPCOT - Suggested several recommendations for improving operation, guest satisfaction, and a more efficient work environment - Operated and carried out responsibilities for guest safety and customer service at the attraction “Test Track” in EPCOT - Suggested several recommendations for improving operation, guest satisfaction, and a more efficient work environment