Head of Product eCommerce

• Oct 2022 - Present

Gateway Product Manager

• Jan 2022 - Oct 2022

Product Manager

• Apr 2020 - Jan 2022

Senior Business Analyst/Product Owner

• Apr 2018 - Apr 2020

• Working as Product Owner to lead and support offshore development teams (based in Romania) to deliver software solutions that support global payment products • Experience of leading the investigation, scoping and definition of requirements, creating User Stories, managing the delivery backlog and developing supporting documentation as appropriate • Lead Product Owner on Global Payment Products as a Service initiative including working with suppliers and partners • Delivering the ‘Pay… Show more • Working as Product Owner to lead and support offshore development teams (based in Romania) to deliver software solutions that support global payment products • Experience of leading the investigation, scoping and definition of requirements, creating User Stories, managing the delivery backlog and developing supporting documentation as appropriate • Lead Product Owner on Global Payment Products as a Service initiative including working with suppliers and partners • Delivering the ‘Pay by Bank app’ technical integration as well as preparing internal business readiness, supporting merchant boarding and supporting go to market activities • Experience of working within the Scaled Agile Framework methodology alongside multiple development teams and Worldpay colleagues in order to deliver value to the business, its partners and our customers. • Experience of working with stakeholders to explore and define business requirements in order to deliver benefits by service enhancement, problem resolution or delivering new products • ‘Co-Chair’ of the Analysts Sharing Knowledge (ASK) community, aimed at improving the capability and processes of Business Analysts on a global scale – committee work includes designing curriculum, planning and delivering sessions • Experience of working collaboratively with internal project team and stakeholders including Product Managers, other Product Owners, Design Leads, Service Transition, Service Management, Payments Team, Sales Teams and third party ‘Endava’ Development Team, to ensure products are delivered within agreed scope and provide benefit to customers • Experience of investigating complex business problems requiring working with detail as well as planning large scale strategic pieces of work that affect multiple parts of the business and development teams • Experience of working on a number of Global Payment Products including MasterCard’s PBBA, China Union Pay, Alipay and iDeal • Experience of mentoring Business Analysts

Business Analyst

• Jun 2016 - Apr 2018

• Lead Business Analyst, responsible for managing activity over multiple project work streams, ensuring analysts are delivering accurate, precise and in scope outputs which will deliver value to the client and end users • Performed Product Owner role within Agile development cycle including understanding business needs and goals, documenting requirements (outputs including User Stories, mock ups, wireframes, business rules documents, use cases, process maps) managing the product backlog… Show more • Lead Business Analyst, responsible for managing activity over multiple project work streams, ensuring analysts are delivering accurate, precise and in scope outputs which will deliver value to the client and end users • Performed Product Owner role within Agile development cycle including understanding business needs and goals, documenting requirements (outputs including User Stories, mock ups, wireframes, business rules documents, use cases, process maps) managing the product backlog through the development process to ensure outcomes are delivered • Experienced in working with clients to develop their delivery roadmap, ensuring technical needs linked back to the business objectives • Account management across multiple products for an assurance organisation, working with a regulated environment • Experienced in designing and delivering business solutions to for commercial and government clients, working across the full software development lifecycle, using both Microsoft and bespoke products • Experienced in preparing proposals, ROM estimates and providing quotes to customers • Experienced in working in an Agile/Scrum environment as well as Waterfall • Experienced in working collaboratively with Architects/Developers/Test Analysts/Service Management to ensure solutions are viable and will deliver positive outcomes for customers Project Management (additional responsibilities taken on from Q4 2017) • Project management of assurance platform through the full software development lifecycle, acting as the main point of contact for client and internal stakeholders for the project • Reporting project progress to project board which includes C level stakeholders • Overseeing both an onshore team and an offshore team based in India • Managing and agreeing budget and scope for delivery cycles in consultation with client Show less • Lead Business Analyst, responsible for managing activity over multiple project work streams, ensuring analysts are delivering accurate, precise and in scope outputs which will deliver value to the client and end users • Performed Product Owner role within Agile development cycle including understanding business needs and goals, documenting requirements (outputs including User Stories, mock ups, wireframes, business rules documents, use cases, process maps) managing the product backlog… Show more • Lead Business Analyst, responsible for managing activity over multiple project work streams, ensuring analysts are delivering accurate, precise and in scope outputs which will deliver value to the client and end users • Performed Product Owner role within Agile development cycle including understanding business needs and goals, documenting requirements (outputs including User Stories, mock ups, wireframes, business rules documents, use cases, process maps) managing the product backlog through the development process to ensure outcomes are delivered • Experienced in working with clients to develop their delivery roadmap, ensuring technical needs linked back to the business objectives • Account management across multiple products for an assurance organisation, working with a regulated environment • Experienced in designing and delivering business solutions to for commercial and government clients, working across the full software development lifecycle, using both Microsoft and bespoke products • Experienced in preparing proposals, ROM estimates and providing quotes to customers • Experienced in working in an Agile/Scrum environment as well as Waterfall • Experienced in working collaboratively with Architects/Developers/Test Analysts/Service Management to ensure solutions are viable and will deliver positive outcomes for customers Project Management (additional responsibilities taken on from Q4 2017) • Project management of assurance platform through the full software development lifecycle, acting as the main point of contact for client and internal stakeholders for the project • Reporting project progress to project board which includes C level stakeholders • Overseeing both an onshore team and an offshore team based in India • Managing and agreeing budget and scope for delivery cycles in consultation with client Show less

Change Consultant

• Apr 2013 - May 2016

• Line management of three Business Analysts and three Project Managers including developing and managing performance targets, coaching and mentoring, holding regular reviews and creating development plans. • Business Analysis Project Lead for Microsoft Dynamics CRM implementation programme across the full software development cycle. • Project lead on developing technological requirements for the National Construction College’s redevelopment programme, which included creating and… Show more • Line management of three Business Analysts and three Project Managers including developing and managing performance targets, coaching and mentoring, holding regular reviews and creating development plans. • Business Analysis Project Lead for Microsoft Dynamics CRM implementation programme across the full software development cycle. • Project lead on developing technological requirements for the National Construction College’s redevelopment programme, which included creating and agreeing the Technology Road Map of development and delivery plans with internal suppliers including identifying possible solution options and resource requirements • Numerous change management, business analysis and project management roles to support a number of projects and programmes Show less • Line management of three Business Analysts and three Project Managers including developing and managing performance targets, coaching and mentoring, holding regular reviews and creating development plans. • Business Analysis Project Lead for Microsoft Dynamics CRM implementation programme across the full software development cycle. • Project lead on developing technological requirements for the National Construction College’s redevelopment programme, which included creating and… Show more • Line management of three Business Analysts and three Project Managers including developing and managing performance targets, coaching and mentoring, holding regular reviews and creating development plans. • Business Analysis Project Lead for Microsoft Dynamics CRM implementation programme across the full software development cycle. • Project lead on developing technological requirements for the National Construction College’s redevelopment programme, which included creating and agreeing the Technology Road Map of development and delivery plans with internal suppliers including identifying possible solution options and resource requirements • Numerous change management, business analysis and project management roles to support a number of projects and programmes Show less

Applications Manager

• Jul 2011 - Apr 2013

Main activities and achievements include • Project Lead for development and implementation of bespoke admissions system for the organisation (Admissions Manager). Tasks included o Managing the project scope, timeline and success criteria o Managed the supplier relationship including acting as Product Owner for college including supporting the definition of requirements through to sign off of acceptance criteria o Supporting the test script development, the UAT and live… Show more Main activities and achievements include • Project Lead for development and implementation of bespoke admissions system for the organisation (Admissions Manager). Tasks included o Managing the project scope, timeline and success criteria o Managed the supplier relationship including acting as Product Owner for college including supporting the definition of requirements through to sign off of acceptance criteria o Supporting the test script development, the UAT and live implementation of system o Leading on change management for user group and the wider organisation Other role responsibilities include • Managing admissions department for large further education college including pipeline planning and resource allocation • Conducting line management duties including recruiting staff, carrying out inductions, 1-2-1 meetings, team meetings and appraisals, monitoring workloads and setting deadlines • Developing a culture of continuous improvement within the team through focused professional development seminars and workshops, coaching and mentoring, individual training plans, training programmes, work shadowing and qualifications • Introducing new innovative solutions and working practices including new strategies, policies, procedures, systems and business plans to improve service provision to both internal and external customers • Managing budgets ensuring that necessary resource was available for departmental activity • Working collaboratively across the organisation with senior managers including Heads of School, Directors and Heads of Department to achieve school, departmental and college plans • Ensuring that excellent customer service is delivered to both internal partners and external customers via written correspondence, verbally or face to face • Using corporate management information systems to monitor work patterns and quality of administrative work

SEP Team Leader

• Nov 2008 - Jul 2011