Experience

G2G Malaysia

• Malaysia
• Software Development
• 1 - 100 Employee

• HOD - Payment Channel & Fraud Prevention

  • Jun 2021 - Present

  - Risk rule daily statistic - Risk Rules tweaking - Coordinate with the team on identified fraud cases and react to them - Conducting case studies to review current fraud prevention processes to identify process and system improvement - Collaborate and communicate with the teams to ensure up-to-date process flow and develop operation strategy and tools to identify and act on cases of fraud - Perform ad-hoc analysis to identify trends, enhance fraud rules, and improve automation - Exploring fraud tools / technology that can compliment fraud tools - Researching, documenting and implementing best practices in the industry with regard to latest fraud prevention Show less



Dynamic Podium

• Strategic Management Services
• 1 - 100 Employee

• Payment Lead

  • Apr 2015 - Jun 2021

  - Handling and maintaining few companies's payment gateway system and managing day to day operation, daily issue solving & working with CS lead and other related department to make sure all issue arise solve in timely manner. - Look for various payment providers to become company's channel partners to provide better rates to merchants. - Provide support and communication to company's merchants & payment providers to solve issue reported and to ensure all payment channels service up and running. - Monitor & analyse payment channels & payment transactions when issue reported. - Handle payment channels agreement / contract and compliance procedures. - Review performance each month and provide monthly KPI report, quarterly report & annual report. - Participate in UI discussion with lead developers to come out with a simplify and good checkout flow. - Brainstorming, provide some insightful idea & analysis for payment flow & information with higher management for decision making. - Having a strong communication skills to communicate and work effectively with other departments. - Setting up new payment gateway in server and schedule live date. - Strong knowledge in most region's local payments and e-commerce payments. - Collaborate with existing payment gateways provider such as promotions, blasting to existing users to increase exposure. Show less



OffGamers

• Singapore
• Computer Games
• 1 - 100 Employee

• Payment Gateway

  • Oct 2012 - Apr 2015

  Front End: 1. Explore on new Payment Gateway channel on all market/region. 2. Negotiate best rates/fees from various payment channels. 3. Meeting up/conference call with various PG in charge person to maintain/build repo. 4. Collaborate/new marketing with exist/new partners to increase user base or sales. Back End: 1. Facilitate day to day channels/PG related activities and initiatives such PG as Paypal, Skrill, WorldPay and etc. 2. Liaise with various PG's in charge person for daily transaction issues or inquiries through e-mail or by phone for speedy resolution. 3. Adhoc issues if there are PG maintenance. 4. Integrate and manage setting on new payment gateway in backend server. 5. Localization/currency setting on all payment gateway. 6. Provide monthly reports on all PGs performance/Sales. 7. PG schedule maintenance and standby on monitoring transaction in website. 8. HTML on displaying text on website/message deliver to client on email. 9. Escalate cases to relevant department such as Customer service, Security team & Account and banking department. Show less