Experience

Campbell & Company

• United States
• Construction
• 1 - 100 Employee

• Commercial HVAC Maintenance Coordinator

  • May 2019 - Present

  I get to utilize my attention to detail and computer skills by handling the renewals of our HVAC maintenance contracts with our Commercial Customers. I update and create proposals in Word, update and create spreadsheets in Excel, and renew their service agreements in our computer systems.I am in charge of all maintenance billings and ensuring that maintenance visits are done in a timely manner as well as having filters and belts ready for technicians.In this position I am also a backup for the Residential CSRs, our Commercial CSR, and our Commercial dispatchers as needed. Show less

• Device Coordinator

  • Sep 2019 - Oct 2022

  I got to utilize my technological and people skills to coordinate the iPads and iPhones for around 180 employees. This includes setup and reissuing of devices, suspending or deactivating devices, ordering devices and accessories, helping with Apple ID and Outlook app issues, and utilizing the Verizon Business account online.This position was concurrent with my Commercial HVAC Maintenance Coordinator position.

• Front Desk

  • May 2018 - May 2019

  At the front desk, I helped customers and employees over the phone and in person. I sorted and distributed mail, processed payments, and deposited checks. I also got to utilize my CSR and Dispatch experience to make the position run more efficiently. I loved having a variety of situations to handle on a daily basis.

• Customer Service Representative

  • Jun 2016 - May 2019

  As a Customer Service Representative, I answered phones, resolved issues, handled appointments, and corresponded with customers as well as technicians, plumbers, and electricians. I was also the Trainer to all new employees for the Residential Service Department. As the Cooler, I handled escalated calls to cool down customers and help resolve their issues. I also covered the front desk as a Receptionist as needed, and worked at home as an on-call dispatcher.

• Residential Dispatcher

  • Dec 2017 - Mar 2018

  As a dispatcher, I worked with the Residential technicians and CSRs. I helped arrange the board so the right calls went to the right technicians, and their days flowed well for their travelling. I gave the customers the ETA for their technicians, and made sure invoices had all necessary requirements before they were completed.I also completed time cards, scheduled repairs from estimates, and worked with multiple departments. I worked with a strong team, which depended on communication and teamwork for success. Show less



Albertsons Companies

• Retail
• 700 & Above Employee

• Service Supervisor

  • Nov 2015 - Jun 2016

  For the night shift, I cashiered, handled cash drops, and gave change to cashiers. I made sure breaks and lunches were taken at given times. For the second half of my shift, my duties were to count all tills, dropping excess money and leaving specified amounts for the next morning. I sorted all paperwork for the bookkeeper, entered numbers into Excel on the computer, and resolved customer and employee issues. I made sure the money counting booth was cleaned and organized for the morning supervisors, managers, and bookkeeper. Show less

• Customer Service Representative, General Mercandising Associate

  • Jun 2015 - Nov 2015

  At the Customer Service desk, I cashed government and payroll checks, answered multiple phone lines, paged departments, handled MoneyGram transactions, issued and cashed lotto and scratch tickets, cleaned Customer Service area, and handled returns and exchanges. For the general store, I sorted pallets of boxes onto 6-wheelers according to aisles, threw freight, disposed of cardboard and plastic wrap, placed freight orders on hand gun, and made signs and price labels.



H&R Block

• Kennewick, Washington, United States

• Client Services Professional

  • Jan 2015 - Apr 2015

  At the front desk, I provided excellent customer service, scheduled/rescheduled/canceled appointments, matched clients with appropriate tax professionals, answered and made phone calls on multi-phone lines, created templates for tax professionals, took payments, opened and closed the cash till, filed paperwork, and ran the copy and fax machines. I also certified as Assessment Center Supervisor/Proctor for AMP testing center. At the front desk, I provided excellent customer service, scheduled/rescheduled/canceled appointments, matched clients with appropriate tax professionals, answered and made phone calls on multi-phone lines, created templates for tax professionals, took payments, opened and closed the cash till, filed paperwork, and ran the copy and fax machines. I also certified as Assessment Center Supervisor/Proctor for AMP testing center.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Aug 2012 - Jan 2013

  I took phone calls, provided excellent customer service, answered questions, helped customers find items and place their own orders, tracked packages, and emailed with package carriers for Transportation Team. I also worked for Amazon from April 2011 - October 2011 with the same position. I took phone calls, provided excellent customer service, answered questions, helped customers find items and place their own orders, tracked packages, and emailed with package carriers for Transportation Team. I also worked for Amazon from April 2011 - October 2011 with the same position.



West Communications

• Telephone Sales Representative

  • Jun 2009 - Apr 2011

  I took phone calls for Sears, activated credit cards, up-sold programs. I eventually moved up to take phone calls for AT&T, answer billing questions, fix mistakes, and up-sell programs. I took phone calls for Sears, activated credit cards, up-sold programs. I eventually moved up to take phone calls for AT&T, answer billing questions, fix mistakes, and up-sell programs.