Experience

Webber International University
• United States
• Higher Education
• 100 - 200 Employee
• Coordinator & Assistant Professor of Health Services Administration

  • Jan 2019 - Present


Humana

• Brazil
• Professional Training and Coaching

• Wellness Care Manager

  • Apr 2016 - Apr 2018

  • Led and facilitated care coordination, access to care and collaborated with members of the interdisciplinary team, including provider(s) and caregivers • Provided telephonic case management to Medicare population with chronic medical and behavioral conditions • Assessed members health, environment, nutrition, and psycho-social areas of concerns using a variety of assessments (HEDIS) • Evaluated members using screening tools based on level of intervention per model of care • Coordinated car, managed services and supports, performed clinical assessments • Referred members for appropriate services and supports • Completed Medicare Data Assessments with members as appropriate • Assisted members with hospital discharges • Served as the primary point of contact for members, responsible for the implementation and oversight of all aspects of the care management plan of care Show less



University of South Florida, College of Behavioral & Community Sciences

• Graduate Research Assistant

  • 2015 - 2017

  • Conducted interviews with parents of children with mental health needs within the community • Conducted trainings • Conducted literature search on reasons for community mental health services • Assisted in data collection and data analysis • Researched existing surveys and literature on the association between stigma and children’s mental health disorders • Attended research team meetings, contributed ideas, and took notes on methodology protocol • Conducted an informal pilot test interview among caregivers to assess comprehension level of questions • Reviewed feedback from respondents and finalized survey instrument Show less



University of South Florida

• United States
• Higher Education
• 700 & Above Employee

• Project Coordinator

  • 2011 - 2012

  • Served as the coordinator for the Domestic Violence Safety Audit project • Coordinated and facilitated focus groups with survivors, stakeholders, and law enforcement personnel • Reviewed case files from the state attorney office • Completed data collection and analysis, compiled data and maintained database • Prepared, edited and reviewed reports • Coordinated and facilitated monthly community stakeholder meeting • Supervised the duties of and provided guidance to undergraduate and graduate students on the project Show less



The Department of Children and Families, Mental Health Program Office

• Senior Management Analyst

  • 2004 - 2010

  • Senior staffer in the state’s Children’s Mental Health Headquarters Office – served on behalf of Bureau Chief, as needed; represented the program office in a variety of state-level forums; provided technical assistance to children’s mental health field staff and other headquarters staff; other duties as assigned • Managed the Child Welfare Prepaid Mental Health Plan (Medicaid Carve-Out) – facilitated and coordinated within and across agencies, and with the contracted provider • Served as a co-facilitator in the preparation and submission of Florida’s federal Mental Health Block Grant application and annual Implementation report • Facilitated and served as liaison to various statewide family advocacy groups (e.g., NAMI-FL; Federation of Families) to promote and improve linkages, training opportunities and other related activities • Served as a liaison to the DCF Child Welfare program and other state agencies serving children and families, e.g., the Florida Department of Juvenile Justice (DJJ) to facilitate provision of behavioral health services to their clients; the Agency for Healthcare Administration (state Medicaid authority) regarding the Behavioral Health Overlay Services (BHOS) program; any and all regarding transitioning youth with mental health issues to successful community living at age 18 • Managed database for children’s crisis stabilization unit (CSU) admission data to identify and analyze trends and conditions that may require modification • Completed substantive proposals and provided analysis of bills and/or development of legislative budget requests and amendments • Served as a member of various interdisciplinary task force to promote and improve system changes, including training and assessment practices within Domestic Violence, Child Welfare, Juvenile Justice and Education • Served as project manager for statewide grants initiative to expand family mental health support groups Show less



Florida Department of Children and Families, Mental Health Program Office

• Government Consultant II

  • 2004 - 2007

  • Coordinated the development and preparation of the Children’s Unit portion of the Mental Health Block Grant application and annual Implementation evaluation • Represented the Children’s Unit at State Mental Health Planning Council meetings • Coordinated and facilitated statewide training for Children’s Mental Health case managers; revised and edited statewide case managers’ training manual • Researched promising practices for children and adolescents with emotional disturbances; prepared promising practices information for distribution to district departmental staff and service providers • Provided technical assistance to children’s mental health field staff • Developed children’s CSU database and tracking systems, monitored services and provided quarterly updates to internal and external stakeholders • Completed data collection and analysis • Provided direct support for legislative activities related to children’s mental health programs Show less