Nichole Jackson, MPA
Implementation Manager at Operative IQ- Claim this Profile
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Bio
Credentials
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ESOL Teaching Certification
-Jul, 2012- Nov, 2024
Experience
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Operative IQ
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Implementation Manager
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Mar 2021 - Present
• Training new and current customers on the Operative IQ software, whether Teams or on-site. • Assisting the Client Services Team in continued customer education. This includes creating and editing Knowledge Center documents and videos as needed. • Training new and current customers on the Operative IQ software, whether Teams or on-site. • Assisting the Client Services Team in continued customer education. This includes creating and editing Knowledge Center documents and videos as needed.
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Rollins, Inc.
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United States
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Consumer Services
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700 & Above Employee
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Corporate Trainer
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Aug 2019 - Mar 2021
• Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs. • Assist administrators and managers in the conversion of software at various Canadian branches. • Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs. • Assist administrators and managers in the conversion of software at various Canadian branches.
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3DE Schools
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United States
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Education Administration Programs
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100 - 200 Employee
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School Partnership Manager
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Jul 2018 - Jun 2019
• Operated as the point of contact for Greater Atlanta businesses. • Actively engaged and trained corporate and community volunteers. • Facilitated local data collection to enable proper analysis, evaluation, and planning efforts. • Established and maintained partnerships with key stakeholders. • Operated as the point of contact for Greater Atlanta businesses. • Actively engaged and trained corporate and community volunteers. • Facilitated local data collection to enable proper analysis, evaluation, and planning efforts. • Established and maintained partnerships with key stakeholders.
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Alabama Agricultural and Mechanical University
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United States
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Higher Education
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400 - 500 Employee
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Writing Center Director
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Aug 2016 - Jul 2018
• Interviewed, hired, trained, and supervised 15 undergraduate tutors. • Utilized database software and statistical programs for tracking students' attendance. • Spearheaded student-based workshops, which has helped to assist over 1,000 students developing better studying skills and the ability to format essays. • Met budgetary objectives and adjusted project constraints based on financial analysis. • Interviewed, hired, trained, and supervised 15 undergraduate tutors. • Utilized database software and statistical programs for tracking students' attendance. • Spearheaded student-based workshops, which has helped to assist over 1,000 students developing better studying skills and the ability to format essays. • Met budgetary objectives and adjusted project constraints based on financial analysis.
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The Academic Parnership LLC
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Riyadh, Saudi Arabia
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ESL Manager (Professional Development)
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Jan 2015 - Jun 2016
• Organized 12 Professional Development training workshops this resulted in a 5-10% raise for all participants. • Critiqued teachers’ lessons and provided them with constructive feedback. • Organized 12 Professional Development training workshops this resulted in a 5-10% raise for all participants. • Critiqued teachers’ lessons and provided them with constructive feedback.
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Princess Nora University Conference and Convention Center
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Saudi Arabia
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Events Services
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1 - 100 Employee
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ESL Instructor
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Mar 2013 - Jun 2016
• Orchestrated teacher training sessions in planning and outlining lessons related to the curriculum. • Presented course content and interactive activities for both skill and multi-skill focused courses, including reading, writing, comprehension, speaking, and grammar. • Developed a comprehensive list of resources to encourage students to go beyond their environment and explore new topics. • Orchestrated teacher training sessions in planning and outlining lessons related to the curriculum. • Presented course content and interactive activities for both skill and multi-skill focused courses, including reading, writing, comprehension, speaking, and grammar. • Developed a comprehensive list of resources to encourage students to go beyond their environment and explore new topics.
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Interactive College of Technology
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United States
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Higher Education
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100 - 200 Employee
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ESL Instructor
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Oct 2009 - Jan 2013
• Taught 5 courses (each semester) in English as a Second Language and International English Language Testing System (IELTS). • Developed lesson plans and course material related to the objectives of each course. • Presented course content and interactive activities for both skill-focused and multiskill courses, including reading, writing, listening, speaking, and grammar. • Trained teachers on how to design and develop lesson plans and curriculum for the classroom. • Offered input on student progress and matriculation, as well as organized and maintained student records. • Advised students on Financial Aid and worked closely with Academic Advisors to ensure student persistence and retention. • Increased 75% of students’ IELTS scores from band 4 to band 7, and improved students overall English comprehension skills. Show less
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Gyeonggi English Program In Korea (GEPIK)
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Gimpo, South Korea
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ESL Teacher/ Trainer
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Oct 2007 - Oct 2009
• Supervised 14 Korean teachers who taught core curriculum, documented teacher progress, and improvements; planned and implemented a variety of learning strategies for teachers. • Collaborated with other faculty to plan supplemental curriculum for students and discuss individual students’ academic strengths and weaknesses. • Researched social media platforms and other online resources to stay on top of industry trends. • Supervised 14 Korean teachers who taught core curriculum, documented teacher progress, and improvements; planned and implemented a variety of learning strategies for teachers. • Collaborated with other faculty to plan supplemental curriculum for students and discuss individual students’ academic strengths and weaknesses. • Researched social media platforms and other online resources to stay on top of industry trends.
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Consumer Credit Counseling Service/ ClearPoint Credit Counseling Solutions
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United States
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Financial Services
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200 - 300 Employee
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Credit Counselor
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Sep 2005 - Oct 2007
• Reviewed documentation detailing the clients’ financial histories to assess their current situations from a debt perspective • Coordinated with creditors to help negotiate lower monthly payment amounts that better fit into the clients’ budgets. • Increased profit margins by 50% by enrolling customers into the debt management program. • Reviewed documentation detailing the clients’ financial histories to assess their current situations from a debt perspective • Coordinated with creditors to help negotiate lower monthly payment amounts that better fit into the clients’ budgets. • Increased profit margins by 50% by enrolling customers into the debt management program.
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Education
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2003 - 2005
University of Central Florida
Master of Public Administration (MPA), Public Administration -
2011 - 2012
University of West Florida
Teaching Alternative Program, Teaching English as a Second or Foreign Language/ESL Language Instructor -
1999 - 2003
Florida Agricultural and Mechanical University
Bachelor of Applied Science (B.A.Sc.), Business Administration
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